QUALIFICATIONS

• Valid drivers license
• Knowledgeable with computers
• Successfully clear a police clearance background check
• Strong attention to detail, interpersonal skills and customer focused
• Excellent oral and written communication skills and the ability to identify and resolve conflicts
• Analytical, results-orientated, excellent time management skills
• Work in a safety-critical environment
• Ability to stand for long periods of time, climb ladders or staircases
• Lift up to 50lbs
• Minimum of 2 years of experience preferred

• Understand customer requirements and expectations
• Handle all customer service issues including, but not limited to ; providing proofs of delivery, booking carriers, follow up on deliveries, explaining inventory discrepancies, material tracking, etc.
• Monitor progress of all customer requests and provide customers with ongoing updates
• Enter and verify shipping and receiving information into M2S
• Responsible for maintaining accurate and current inventory records
• Schedule and book carrier loads for all incoming/outgoing loads into the facility
• Communicate with customers and carriers daily regarding appointment times, rush and missed loads, cancellations, etc.
• Operating weight scale equipment
• Other duties as assigned