Youth Case Manager at The Salvation Army

Townsville City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Alcohol and Other Drugs, Trauma-Informed Practice, Mental Health, Adolescent Development, Culturally Diverse Communities, Assessment, Referral, Advocacy, Collaboration, Documentation, Holistic Support, Community Outreach, Independent Living Skills, Family Support, Crisis Intervention

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Youth Case Manager – Alcohol and Other Drugs (AOD) Townsville Recovery Services Centre – Garbutt Employment Type: Full-Time, Permanent Hours: 8:00 AM – 4:00 PM (with occasional on-call requirements) Award: SCHADS Level 4 Why This Role Matters The Salvation Army (Salvos) Youth Services delivers a range of programs supporting vulnerable young people, their families, and the broader community. Our work is grounded in prevention and early intervention, providing access to safe accommodation, holistic case management, community outreach, and programs that build vital independent living skills. Our centres are safe, inclusive, and supportive environments where young people are empowered to grow. We strive to ensure every participant feels believed in, valued, listened to, and respected. About the Role As a Youth Case Manager, you will work directly with young people experiencing alcohol and other drug (AOD) challenges. You will provide consistent, strengths-based case management support, assisting clients to navigate their recovery journey within a trauma-informed, youth-focused, and culturally responsive environment. Working as part of a multidisciplinary team, you will collaborate creatively to deliver personalised, holistic support that responds to the complex needs of young people and young families. This position reports to the Youth AOD Coordinator and is based at our Garbutt, Townsville location. How You Will Make an Impact Deliver tailored case management to young people and young families affected by alcohol and other drug use, including assessment, referral, and advocacy Maintain up-to-date knowledge of AOD trends, evidence-based interventions, and best-practice approaches Collaborate with internal teams and external stakeholders to ensure coordinated and effective service delivery Support clients to rebuild or strengthen positive family, social, and community connections Maintain accurate, timely, and client-centred documentation, including assessments and case plans developed collaboratively with clients What You Will Bring A degree in Social Work, Youth Work, or a related field, or a minimum Diploma in Community Services, Youth Work, or similar, with relevant experience Demonstrated experience providing case management to individuals experiencing complex or challenging life circumstances Strong understanding of trauma-informed practice, mental health, and adolescent development Experience working with culturally and linguistically diverse communities, with sensitivity to cultural and religious perspectives A current Driver’s Licence A valid Working with Children Check A current First Aid Certificate (or willingness to obtain promptly) What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Flexible working arrangements. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

As a Youth Case Manager, you will provide tailored case management support to young people facing alcohol and other drug challenges. You will work collaboratively with a multidisciplinary team to deliver personalized and holistic support.