Youth Outreach Coordinator at Huckleberry House Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

24.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Youth Outreach, Case Management, Crisis Intervention, Interpersonal Communication, Resource Referral, Documentation, Screening, Community Engagement, Problem Solving, Time Management, Database Management, Administrative Support

Industry

Health and Human Services

Description

Description Employment Status: Full Time FLSA Status: Non-Exempt Department: Youth Outreach Program Reports To: YOP Program Manager Supervises: None Summary The YOP Shop Coordinator provides front-line support to high-risk teens and young adults who walk in or call the YOP Shop during operating hours. This role ensures the YOP Shop is open, welcoming, and staffed according to schedule, assists youth with immediate needs, and completes required tracking and documentation. The Coordinator connects youth to appropriate internal staff and community resources by following established procedures and program guidelines. Essential Responsibilities YOP Shop Operations and Coverage Ensure the YOP Shop is open and accessible during scheduled hours (Monday–Friday, 9:00 a.m.–5:00 p.m.). Greet, check in, and assist youth who walk in or call the YOP Shop. Track all contacts and services provided using the agency’s clinical database and required tracking tools. Maintain an organized, safe, and welcoming workspace. Direct Youth Support Assist youth with immediate needs using approved program procedures. Conduct initial screening to determine the appropriate level of support and referral. Provide information about available behavioral health, physical health, employment, education, and housing resources. Refer youth to appropriate YOP team members based on age, housing status, and identified service needs. Coordination and Documentation Maintain and update lists of youth needing follow-up or case management and route information to the Program Manager or assigned staff. Complete accurate and timely documentation of all walk-in and call-in contacts to meet program and funder requirements. Audit electronic and paper records to ensure documentation is complete and meets internal standards and Community Shelter Board monitoring guidelines. Community Engagement (Task-Based) Maintain working relationships with referring agencies and community partners to support youth access to services. Coordinate and host meetings with referring entities, community partners, or youth focus groups as scheduled and directed. Supplies and Program Support Monitor and restock supplies, snacks, and donated items as needed. Meet established productivity and documentation standards. Serve on agency committees as assigned. Perform other job-related duties as assigned. PHYSICAL & WORK ENVIRONMENT REQUIREMENTS The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Requirements Essential Competencies Ability to follow established procedures and program guidelines. Strong interpersonal skills and ability to communicate respectfully with youth and community partners. Ability to organize daily tasks and manage time during scheduled work hours. Demonstrated empathy and commitment to supporting vulnerable youth. Ability to identify issues and report concerns to the Program Manager. Basic problem-solving skills within defined program parameters. Qualifications High School Diploma or GED required; postsecondary education preferred. Related experience or training required; experience working with homeless or at-risk youth preferred. Strong verbal and written communication skills. Comfortable speaking with individuals and small groups. Basic computer and office equipment skills. Valid driver’s license with acceptable driving record required.

Responsibilities

The Coordinator provides front-line support to high-risk youth by managing the YOP Shop operations and assisting walk-in clients with immediate needs. They are responsible for screening youth, connecting them to internal and community resources, and maintaining accurate clinical documentation.