Youth Services Assistant 19 Hour at La Porte County Public Library

La Porte, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reader Advisory, Account Management, Digital Navigation, Material Handling, Cash Handling, Point-of-Sale System, Library Policies, Crowd Control, Computer Proficiency, Microsoft Office, Internet Navigation, Punctuality, Professionalism

Industry

Libraries

Description

Description JOB TITLE: Youth Services Assistant CLASS/GRADE: Clerical I POSITION TYPE: Hourly REPORTS TO: Youth Librarian RESPONSIBILITY Provide accurate and knowledgeable customer service by connecting children and families with library services and materials. ESSENTIAL FUNCTIONS Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment. Develop familiarity with all collections and provide reader advisory services with audience appropriate content. Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts. Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools. Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces. Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers. Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required. Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues. Promote library classes, events, and services to customers. May be assigned to a specific area or may be a floater. Apply Library policies consistently with all customers, staff, and vendors. Requirements REQUIREMENTS High school diploma or equivalent required. 1-year customer service experience. Cash handling experience using a cash drawer, register, and credit card machine. Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies. TRAINING AND EXPERIENCE Public service orientation and commitment to excellent and genuine customer service. Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance. Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.

Responsibilities

The assistant provides direct customer service by assisting patrons with locating library materials, using public computers and devices, and offering reader advisory services. Key duties also involve managing customer accounts, processing materials, assisting with library events, and handling cash transactions.