ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Deliver a flexible and assertive case management response to young people experiencing homelessness or at risk of experiencing homelessness.
Make a Difference in a Young Person’s Life – Join Our Team as a Youth Services Case Manager
At The Salvation Army, we believe in walking alongside young people, not in front of them. Every young person has strength, potential, and the right to thrive — even in the face of challenges like homelessness, trauma, or instability.
About the Role
We’re looking for a passionate, proactive Case Manager to be a steady support and strong advocate for young people across Melbourne’s Western and Northern regions.
This is more than a job — it’s an opportunity to be a consistent and compassionate voice in someone’s journey toward independence and self-belief. You’ll be part of an experienced and dedicated Youth Services team delivering assertive outreach case management and holistic support to young people experiencing or at risk of homelessness.
Reporting to the Youth Services Coordinator, this is a fixed-term full-time position, contracted until October 2026, based in Sunshine, VIC.
Compensation is in accordance with SCHADS Award Level 5.

You Will Successfully

• Help young people transition out of the homelessness system with dignity and confidence
• Support youth in and transitioning from out-of-home care, working collaboratively with Child Protection and other program (e.g. Better Futures)
• Provide trauma-informed, youth-focused intake and assessments via our access point
• Collaborate with refuge staff at Tranmere Street to support daily operations and promote life skills development
• Ensure all support aligns with our Model of Care and a Psychologically Informed Environment

You Will Have

• A tertiary qualification in Social Work, Youth Work or a related field (degree preferred)
• Hands-on experience working with at-risk or vulnerable youth, particularly in areas of homelessness, AOD, mental health or out-of-home care
• A deep understanding of trauma-informed care, youth-centred practice, and social justice
• A VIC Driver’s Licence
• A current and valid Employee Working with Children’s Check

Why You’ll Love Working With Us

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Flexible working arrangements
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Diversity is Our Strength

The Salvation Army is a safe and inclusive employer. We strongly encourage applications from people who identify as:

• Aboriginal and/or Torres Strait Islander

Please refer the Job description for details