MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Spanish fluently to support client relationship management in this region.

PREFERRED QUALIFICATIONS:

• Experience in project or program management or developing solutions within the Technology or Media industry.
• Experience with data analysis (e.g., SQL, spreadsheets, evaluating campaign and channel performance).
• Ability to manage multiple, time-sensitive projects with driving projects to completion.
• Ability to make constructive suggestions, and recommendations to scale initiatives.
• Excellent technical aptitude with the ability to troubleshoot issues and communicate technical concepts to audiences.
• Excellent communication, presentation planning and time management skills.

• Provide operational support, fluently in both English and Spanish, for partners on the YouTube platform by email and video communication. Manage support issues through a queue.
• Troubleshoot technical issues to enable partners to maximize their performance on the platform. Serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
• Work with assigned Strategic Partner Managers (SPMs) and Partner Engineers on account, business reviews, and sharing insights for partner growth.
• Utilize metrics to assess data through quantitative and qualitative analysis, generating insights. Identify opportunities for operational workflow optimization and process improvement.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis; streamlining the operational workflow by identifying and eliminating bottlenecks.
  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form