SKILLS AND ATTITUDES

• Forward planning skills
• Commercial awareness
• Numerate and Articulate
• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
• Excellent communication (both verbal and written) and interpersonal skills
• Takes ownership of self-development
• Self-motivated and ability to motivate others
• Tenacious and resilient

To assist and support the General Manager in the running of a store or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate staff activity.

Customer:

• Has a full customer care focus, overseeing team training to ensure customer care standards are always high to build customer loyalty.
• Resolves possible conflicts with customers, always prioritising customer satisfaction.

Processes:

• Ensure the stockroom is efficiently organised.

People:

• Manager people: recruitment, absenteeism, feedback, conflict resolution, motivation.
• Manage in-store time budget effectively. Set the ideal rotation by ensuring we have the right people at the right time in each position.
• Focus on productivity by monitoring processes and taking corrective action when necessary.

• Monitor the onboarding plan for new hires, managing team development, store succession planning and performance.

  Product:

• Help boost store sales and performance

• Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
• Analyse and cross-check data with their store profiles and sales.
• Monitor sales by ambience, tables and furniture to get the most out of the stores strategic sections.
• Ensure that cleanliness and tidiness protocols are always followed in the store.
• Perform the Store Manager’s duties in their absence.