JOB DESCRIPTION

Technical Support Engineer Â

THE BEST CUSTOMER EXPERIENCES ARE BUILT WITH ZENDESK. OUR POWERFUL PLATFORM FACILITATES CUSTOMER INTERACTIONS ACROSS PHONE, MESSAGING/CHAT, EMAIL AND SOCIAL MEDIA, AND IS DESIGNED TO GROW AND SCALE SO IT WORKS FOR COMPANIES OF ANY SIZE - FROM STARTUP TO ENTERPRISE.

When our customers have questions about any of our products, they turn to our internal team of Technical Support Specialists who are authorities at helping them determine what they need to improve their support operations, fast!
Zendesk’s Technical Support team is made up of strong analytical and technically minded people with phenomenal troubleshooting skills. We are driven to help customers and can investigate learning a new product inside and out…sound familiar?
We are looking for someone to be part of a new kind of team - a team that will offer an effortless customer experience by providing support to both our Explore and Sunshine Conversation customers, as well as other new emerging products. In addition to traditional support functions through different communications channels, you will be poised to offer support and expertise on many other projects. You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers, and have the ability to explore a new product to learn it inside and out.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

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