Zenyum VN - Operation Executive at Zenyum

Thủ Đức, Ho Chi Minh, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Salesforce, Data Analysis, Clinic Management, Project Tracking, SLA Compliance, Reporting, Multitasking, English Communication, Vietnamese Communication, Process Improvement, Stakeholder Coordination

Industry

Retail

Description

About Zenyum Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores. We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more. Join us in our mission to spread smiles across Asia! Job Description: Operation Executive Company: Zenyum VN Limited Liability Company Key Responsibilities: Sales Operations (Salesop): • Monitor and track treatment plan timelines. • Daily/weekly monitoring of dashboards for data upload, Tx Dr approval, appointment tracking, and SLA compliance. • Handle expedite requests, status corrections in Salesforce, and issue resolution to prevent delays. • Manage referral programs, consent forms, translation checks, and ClickUp SOPs/training materials. • Review closed-lost cases, support onboarding/training for CS team, and handle ad-hoc system updates (SF configurations, tags, email templates). • Prepare daily/weekly performance reports and dashboards. Partnerships & Clinic Support (PNS): • Monitor clinic performance (show-up rates, data upload, treatment approval timelines). • Handle monthly clinic payments, commissions, and finance tracking. • Support clinic onboarding, system training (Clinic Cloud), and issue resolution for dentists. • Manage clinic referral programs, LOI renewals, and seasonal gifts/events. • Maintain knowledge base, drive storage, and provide ongoing operational support to partner clinics. General: • Collaborate across teams (CS, CC, clinics, internal doctors, labs) via Slack, Salesforce, ClickUp. • Ensure process compliance, data accuracy, and continuous improvement of operations. • Support reporting, ad-hoc requests from management, and cross-market coordination. Requirements: • Strong organizational and multitasking skills with attention to detail. • Experience with Salesforce, dashboards/reports, and operational processes preferred. • Good communication in Vietnamese & English. • Proactive, solution-oriented, and able to work independently in a fast-paced environment.

Responsibilities

Manage sales operations by tracking treatment timelines, monitoring dashboards, and ensuring SLA compliance via Salesforce. Support partner clinics through performance monitoring, payment handling, and onboarding training.