ZICC Identity & Access Management (IDAM) Privileged Access Management (PAM) at ZOETIS SINGAPORE PTE LTD

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Privileged Access Management, Delinea Secret Server, Netwrix SecureONE, Just-in-Time Access, Zero Standing Privilege, Microsoft Active Directory, Microsoft Entra ID, PowerShell Scripting, Level 3 Support, Incident Response, Data Analytics, Automation Tools, Collaboration, Technical Expertise, Coding, Integration

Industry

Pharmaceutical Manufacturing

Description

POSITION SUMMARY Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global Technology Risk Management Organization is a key building block of ZTD. Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India. At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare. The global Identity, Directory & Access Management (IDAM) team defines and enforces policies, executes processes, and enables systems to ensure appropriate access management across Zoetis' digital ecosystem. Key IDAM functions at Zoetis include Identity Governance & Administration (IGA), Directory & Authentication Services, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), Customer Identity & Access Management (CIAM), and Privileged Access Management (PAM), among others. The IDAM PAM Sr. Administrator is responsible for managing Privileged Access Management (PAM) services from both a technology and operational perspective within the Zoetis India Capability Center (ZICC). This Sr. Administrator is responsible for designing, implementing, maintaining, and securing systems that control privileged access within the Zoetis digital ecosystem. The goal is to protect sensitive systems and data from internal and external threats by managing how high-level permissions are granted, used, and audited with a focus on maximum uptime and operational efficiency. The Sr. Administrator must possess deep technical proficiency in key areas while maintaining a broad understanding of related technologies, as well as collaborating with stakeholders across a multitude of technology teams. POSITION RESPONSIBILITIES Percent of Time • Maintain, configure, and operate the Privileged Access Management (PAM) platforms and related integrations with a focus on hands-on implementation and technical engineering. • Develop, test, and deploy advanced functionalities and integrations to expand PAM coverage to additional and new use cases as opportunities arise. • Build, code, and customize functionality to ensure ease-of-use for privileged users. • Monitor and optimize system performance, ensuring maximum uptime, scalability, and security of IDAM services. • Provide Level 3 (L3) support for PAM-related issues, troubleshooting complex problems and delivering timely, high-quality user experiences. • Participate in shift rotations to deliver 16x5 operations for IDAM services and provide off-hours escalation support for high-priority incidents (P1, P2). • Plan, execute, and supervise installations, maintenance, and changes across in-scope IDAM systems and services, utilizing coding and engineering expertise for efficient implementation. • Identify opportunities to optimize IDAM solutions, introduce new features, and build compelling business cases to support strategic initiatives. • Act as a hands-on technical subject matter expert, offering detailed coding, configuration, and engineering guidance for relevant IDAM programs and initiatives. • Ensure compliance with global IDAM policies and processes, as well as relevant regulatory requirements, delivering secure and efficient access to Zoetis information systems for all users. • Collaborate closely with technology, infrastructure, platform, and application teams and other stakeholders to maintain data quality and integrity while aligning IDAM services with business objectives. 100% ORGANIZATIONAL RELATIONSHIPS • Reports directly to ZICC IDAM Technology Lead, with dotted line to US-based Head of IDAM and IDAM Operations Lead • Be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO). • Collaborate regularly with ZTD application, business partner, and infrastructure teams • Interact with external vendors or partners providing software, services, or APIs that require integration with IDAM systems, including establishing requirements, negotiating contracts, and facilitating technical integration. • Collaborate with implementation partners responsible for deploying, configuring, or maintaining integrated solutions within Zoetis’ IT landscape. EDUCATION AND EXPERIENCE Education: • University Degree in Computer Science or Information Systems is required • MS or advanced security/identity courses or other applicable certifications is desirable, including o Certified Information Systems Security Professional (CISSP) Experience: • Minimum 6+ years of experience in Information Systems • 4+ years of detailed, hands-on experience with PAM tools preferably Delinea Secret Server • Experience with PAM applications Netwrix SecureOne for Just-In-Time-Access, Cerby is desirable. • 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health. • Experience working with global teams across multiple time zones. • Proven experience in managing medium to large-scale, global IT projects. • Demonstrated ability to work within diverse technical teams. • Proven experience in leading technical teams and managing end-to-end solution delivery. • Strong experience collaborating with Managed Service Providers (MSPs), with a focus on ensuring quality and alignment. TECHNICAL SKILLS REQUIREMENTS This is a detailed, hands-on technical and functional role. The ideal candidate will demonstrate proficiency in these areas and provide leadership with respect to specific technologies: • Privileged Access Management: o Detailed expertise with Delinea Secret Server (or similar password vaulting platforms), including password vaulting, rotation, and managing systems across different subnets or domains using Distributed Engines (DE). o Deep expertise with Netwrix SecureONE (or similar platforms) for Just-in-Time Access (JITA), Zero Standing Privilege (ZSP), and privileged access discovery to minimize risks and prevent lateral movement. o Experience integrating PAM solutions with Windows, Linux, Databases, Network Devices, etc. o Proven experience in architecting PAM solutions to ensure high availability, eliminating single points of failure, and guaranteeing that the solutions will be accessible when needed. o Experience securing privileged access to social media and other unmanageable (non-SSO compatible) platforms using tools such as Cerby. o Knowledge of and experience with additional PAM platforms is a plus, especially CyberArk and Netwrix Access Manager. • Enterprise & Cloud Directories: o Proficiency with Microsoft Active Directory (AD), including account and group management and administration. o Functional understanding of Microsoft Entra ID (formerly Azure AD), including Conditional Access Policies, Modern Authentication, Single Sign-On (SSO), etc.… o Proficiency in PowerShell scripting for automation of account provisioning/deprovisioning, troubleshooting, and directory-related tasks. • End-User and Technology Team Support: o Experience providing or supervising Level 2 (L2) and Level 3 (L3) support for identity and authentication issues for end users and technology teams. o Knowledge of troubleshooting authentication failures and collaborating with application teams to resolve availability issues. o Familiarity with incident response and root cause analysis for authentication service outages, identity synchronization issues, and cybersecurity events. o Experience working with Service Desk, Site Services, and Security Operations teams to enhance IAM support processes. • Desirable Skills: o Experience with Microsoft Power Apps is a plus, including building or customizing forms and applications to enhance identity-related workflows or integrations. o Experience with data analytics and automation tools, such as Alteryx, for streamlining workflows and troubleshooting data-related issues is a plus. o Familiarity with data warehousing concepts and the ability to collaborate effectively with teams managing data warehouses to support identity-related processes is a plus. • Must be fluent in both written and spoken English, with the ability to communicate effectively across technical and non-technical audiences. PHYSICAL POSITION REQUIREMENTS Availability to work between 1 PM IST to 10 PM IST, ensuring a minimum of 3 hours of daily overlap with the US Eastern Time zone. Flexibility to provide off-hours escalation support for high-priority incidents (P1, P2) as needed. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Join Zoetis – and build your career with a global animal health company dedicated to supporting its customers and their businesses. Why Zoetis Zoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers. Zoetis work environment At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow. Your opportunities at Zoetis We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health. Results that matter Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

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Responsibilities

The Sr. Administrator is responsible for managing Privileged Access Management (PAM) services, focusing on the design, implementation, maintenance, and security of systems controlling privileged access. This role includes providing Level 3 support, optimizing system performance, and ensuring compliance with global IDAM policies.