Zingerman's Roadhouse Host at Zingerman's Mail Order

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

14.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting Guests, Answering Phones, Reservation Management, Waitlist Management, Cleaning, Customer Service, Time Management, Communication, Problem Solving, Detail Orientation, Organization, Interpersonal Skills, Menu Knowledge, Handling Complaints

Industry

Food & Beverages

Description

Description Greets and seats guests politely and enthusiastically, answers the phone and maintains cloud-based reservation book and waitlist, cleans/maintains the host area, retail areas and vestibule, and assists supervisors/co-workers as needed. Availability for weekday mornings and weekends are a must. Part-time (15-26 hours per week) and Full-Time (27+ hours per week) positions are available. Typical shifts are 8am-2pm or 4pm-9pm. Candidates must be able to work a minimum of two shifts per week. Wage: $14/hour - $13/hr + tips (avg $14+/hour) Our Performance Expectations are: Essential Functions: Arrives on time for all shifts, meetings, and classes. Follows the training compact and takes responsibility for his or her training. Gives great service over the phone and in-person. Is active in helping "connect the dots" Follows host priority list Maintains neat workspace and completes all assigned side work. Positively responds to requests for help from guests, managers, and staff. Takes reservations accurately, politely, and enthusiastically using our three steps to great service and four steps to order accuracy. Other Functions: Follows the three steps to great service and the five steps to handling a customer complaint. Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed. Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour. Knowledgeable about upcoming special dinners and private events. Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers. Follows the staff member guidelines as outlined in the Roadie Handbook and Zingerman's Staff Guide Documents all code reds and greens. Physical Demands: Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift Bending, stooping, and being positioned upright for long periods at a time Must be able to safely lift up to 50 lbs. Must be able to balance and relocate a tray with drinks and/or dishes Ascends/Descends between basement and main floor Successful Candidates will have the following Personal Characteristics: Passionate about great food and great service. Interest in learning about food, people, business. Self-motivated, especially under pressure. Ability to work independently and as a member of a team. Able to effectively manage their emotions in the workplace. Communicates effectively and efficiently. Likes to read. Detail-oriented. Can handle complexity and paradox. Strong organizational skills. Strong interpersonal skills. Bold! Engaging! Entertaining! Benefits & Perks From Day 1 Paid training Paid time off accrual Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members 25% reimbursement for massage Discounts at local businesses After 90 days of service Company paid long term disability (if eligibility requirements are met) Company contribution to medical insurance and health savings account Company contribution to dental insurance Vision Coverage A 40% off discount card for Zingerman's businesses (must be out of orientation period) Option to buy a Zingerman’s community share After 1 year of service 401k matching contributions after eligibility requirements are met

Responsibilities

The primary duties involve politely and enthusiastically greeting and seating guests, managing the phone, maintaining the reservation book and waitlist, and ensuring cleanliness of host and retail areas. Employees must also actively assist supervisors and co-workers as needed while adhering to performance expectations.