Zingerman's Roadhouse Roadshow Carryout Service at Zingerman's Mail Order

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

18.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Beverage Preparation, Cash Handling, Communication, Organization, Multitasking, Accuracy, Attention To Detail, Problem Solving, Lifting 50 Lbs, Standing For Long Periods, Working In Varied Temperatures, Positive Attitude, Time Management, Following Instructions, Integrity

Industry

Food & Beverages

Description

Description Zingerman’s Roadhouse is looking for a Roadshow service professional with flexible availability, including weekends, and are willing to work both front-facing and behind-the-scenes shifts. We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall. Full-time or part time, hourly positions available (full time is 30-40 hours per week, or 4-5 days per week, part time would be 16 or more hours per week, minimum of three days per week). We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions. This is a front of house position that includes preparation of beverages and basic sandwiches. Morning shifts start as early as 6am. Night shifts end as late as 11pm. Shift lengths vary between 6 and 8 hours. Compensation: $9.00/hour + tips (min $15/hour, average $17-18/hour). Our performance expectations are: Arrives on time for all shifts, meetings, and training classes Greets all guests (drive-thru, walk-up, and phone) and takes their orders following our Zingerman’s level of service Engages with and understands our guests and coworkers, including discovering and responding to guests needs through clear and pleasant communication Handles cash/card transactions responsibly and maintains a balanced cash drawer Maintains priorities in managing guest experiences and workplace organization (drinks, stocking, cleaning) Is knowledgeable about the menu and is able to answer any questions guests may have Maintains neat workspace and completes all assigned side work. Attends and participates in weekly huddles and monthly departmental meetings Follows the guidelines listed out in our staff handbook Adheres to our “no drama” policy Follows established checklists and systems in Roadshow. Uses prompt and respectful communication, in accordance with our “go direct” policy, when problem solving The Success Patterns for this position are: Can safely lift 50 lbs and stand for long periods of time. Bending, stooping, walking, and standing for long periods at a time. Can work reliably in a variety of temperatures and weather conditions Friendly and professional with a positive attitude Strong skills in multitasking, organization, accuracy, and attention to detail Effective oral communication skills in English Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team and maintain quality Ability to understand and carry out oral and written instructions and request clarification when needed Display working knowledge of all menu items and prices including the ability to speak about each individual item that is served to customers and co-workers Complete side work with accuracy and timeliness Verbally receive and call back guest orders in a friendly manner Act with integrity and honesty Able to work efficiently, quickly, accurately, and calmly in a fast-paced environment Dependable and punctual Successful Candidates will have the following Personal Characteristics: Passionate about great food and great service. Self-motivated, especially under pressure. Ability to work independently and as a member of a team. Able to effectively manage their emotions in the workplace. Detail-oriented. Enjoys the “controlled chaos” atmosphere that is a restaurant business Strong organizational skills. Strong interpersonal skills, specifically in teamwork, dependability, and flexibility Benefits & Perks From Day 1 Paid training Paid time off accrual Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members 25% reimbursement for massages Discounts at local businesses After 90 days of service Company paid long term disability (if eligibility requirements are met) Company contribution to medical insurance and health savings account Company contribution to dental insurance Vision Coverage A 40% off discount card for Zingerman's businesses (must be out of orientation period) Option to buy a Zingerman’s community share After 1 year of service 401k matching contributions after eligibility requirements are met

Responsibilities

This role involves providing carryout service, greeting guests via drive-thru, walk-up, and phone, taking orders, and preparing beverages and basic sandwiches following established service standards. Responsibilities also include maintaining workplace organization, handling transactions responsibly, and ensuring menu knowledge.