Zingerman's Roadhouse Seasonal Host at Zingerman's Mail Order

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

14.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Organization, Attention To Detail, Problem Solving, Time Management, Food Knowledge, Interpersonal Skills, Self-Motivation, Adaptability, Positive Attitude, Multitasking, Emotional Management, Engagement, Entertainment

Industry

Food & Beverages

Description

Description Greets and seats guests politely and enthusiastically, answers the phone and maintains cloud-based reservation book and waitlist, cleans/maintains the host area, retail areas and vestibule, and assists supervisors/co-workers as needed. Part-time (15-26 hours per week) and Full-Time (27+ hours per week) positions are available. Open availability is strongly preferred. Typical shifts are 8am-2pm or 4pm-9pm. Candidates must be able to work a minimum of two shifts per week. We’re hiring now and the role runs through around January 4, 2026. Full-time opportunities may become available! Monday and Thursday AM are a MUST, weekday AM availability preferable for consideration, and some week night shifts may also be available. Wage: $14/hour - $13/hr + tips (avg $14+/hour) Our Performance Expectations are: Essential Functions: Arrives on time for all shifts, meetings, and classes. Follows the training compact and takes responsibility for his or her training. Gives great service over the phone. Is active in helping "connect the dots" Follows host priority list Maintains neat workspace and completes all assigned side work. Positively responds to requests for help from guests, managers, and staff. Takes reservations accurately, politely, and enthusiastically using our three steps to great service. Other Functions: Follows the three steps to great service and the five steps to handling a customer complaint. Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed. Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour. Knowledgeable about upcoming special dinners and private events. Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers. Follows the staff member guidelines. Documents all code reds and greens. Physical Demands: Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift Bending, stooping, and being positioned upright for long periods at a time Must be able to safely lift up to 50 lbs. Must be able to balance and relocate a tray with drinks and/or dishes Ascends/Descends between basement and main floor Successful Candidates will have the following Personal Characteristics: Passionate about great food and great service. Interest in learning about food, people, business. Self-motivated, especially under pressure. Ability to work independently and as a member of a team. Able to effectively manage their emotions in the workplace. Communicates effectively and efficiently. Likes to read. Detail-oriented. Can handle complexity and paradox. Strong organizational skills. Strong interpersonal skills. Bold! Engaging! Entertaining! Benefits & Perks From Day 1 Paid training Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members 25% reimbursement for massage

Responsibilities

The Seasonal Host greets and seats guests, manages reservations, and maintains the host area. They assist supervisors and co-workers as needed while providing excellent customer service.