Zonal Incharge - Location Monitoring at SBIC External Career Site

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audit Process, Field Audit, Compliance Monitoring, Stakeholder Management, Process Orientation, Detail Orientation, Planning And Organizing, MS Office, Infosec Controls, Regulatory Compliance, Credit Card Operations, Risk Management

Industry

Financial Services

Description

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU 1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees 2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees 3. Dynamic, Inclusive and Diverse team culture 4. Gender Neutral Policy 5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits 6. Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for conducting Zonal monitoring audits across sales sites to identify & check the effectiveness of Process & Infosec controls. Role Accountability 1. Conduct Zonal monitoring audits for aligned geography and channel as per the Approved Audit plan 2. Conduct Zonal monitoring as per the guidelines defined in Audit Check List to ensure quality and comprehensiveness 3. Manage Audit conducted around areas such as Statutory & Regulatory Norms, (Shops & Establishment Act, Fire NOC, GST, Occupancy Certificate, PF, ESI Acts, etc), IT Security Aspects (USB Disablement, Bluetooth, Security Patches, Printer Access, Antivirus Update, Firewall etc) 4. Prepare audit reports basis the compliance check at sites and discuss and seek approval for release 5. Prepare and publish a Monthly dashboard of compliance status with the Location Monitoring Lead and recommend corrective actions to Process owners for audit observations 6. Prepare and publish the Monthly dashboard for the Action completion status with the Location Monitoring Lead 7. Present periodic & timely updates with the Location Monitoring Lead on key metrics regarding process compliance 8. Ensure the functional processes are documented with the help of BPM Team and are signed off by stakeholders and functional process documents are updated to keep these relevant and recent at all times 9. Drive Continuous Process Improvement initiatives discussions with the Location Monitoring Lead and Stakeholders 10. Review of Rebuttal declaration from the Sales Team and Identify checkpoints needed to validate the Rebuttal 11. Collate inputs/evidence available with the ASM / Sales team to support the Rebuttals, conduct validations and share Validation results 12. Handle Queries from sales/stakeholders for validation rejection 13. Ensure process documentation and compliance adherence Measures of Success 1. Timely and Accurate Completion of audits as per defined plan 2. Quality of Audits completed 3. Timely and accurate publishing of the Compliance status and action closure 4. Timely and accurate publishing of MIS / Business dashboard 5. Process Adherence as per MOU Technical Skills / Experience / Certifications 1. Experience around Audit Process 2. Knowledge of Audit process around Field processes and centralized processes 3. Understanding of Credit Card Sales & Operations process and compliance requirements 4. Expertise in MS office tools 5. Experience in sales processes and in Field Audit related activities will be an advantage Competencies critical to the role 1. Stakeholder management 2. Process Orientation 3. Detail Orientation 4. Planning and Organizing Qualification Graduate in any discipline Preferred Industry Credit card or from Banking Industry

Responsibilities

Responsible for conducting zonal monitoring audits across sales sites to evaluate the effectiveness of process and information security controls. The role involves preparing compliance dashboards, managing statutory regulatory norms, and driving continuous process improvement initiatives.