A Zone Manager is responsible for all aspects of maintaining assigned retail stores. Ensure the store manager maintains operational level of the convenient store with maximum sales and profitability through merchandise, inventory, expense control, managing operating costs and shrinkage. The Zone Manager will accomplish this by maintaining good lines of communication, minimum of weekly store visits and monthly store audits. The Zone Manager will keep the store manager apprised of changes in the industry, exceptional sales performance or shortfalls and continuous training of employees. Zone Managers are required to support their assigned stores twenty-four (24) hours per day, seven (7) days per week, by being on duty or call. Arrangements must be made with the GM - Operations for periods of time off.

• Responsible to ensure all store managers and employees are providing a professional image to include: Quality Customer Service, maintaining truenorth ready interior appearance, and exterior, in a safe, well lit, work environment. The store image compliance is a continuous effort, ensuring compliance with the white glove inspection guidelines and MMP. Follow up on stores that fall below company expectation of White Glove and MMP.
• Must constantly review reports (P&L’s, KPI’s, GMROII’S) identifying areas of opportunity and work on and implement solutions. Direct profit and loss accountability for each location.
• Must be familiar with all store equipment and the general operating functions of each. Must be able to make judgment calls regarding repair and replacement of all equipment.
• Must be familiar with all aspects of the back office accounting system, as well as the in-ground inventory monitoring equipment, and communications equipment. Required to diagnose and repair problems in those areas.
• Assist store managers with analyzing and follow local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives. Provide guidance on competitive gas pricing that will drive sales and maximize margin.
• Review all store documents to ensure that managers and store employees are properly completing required reports, to include: shift report, daily summary book.
• Review banking procedures with all store manager and assistant managers, ensuring they understand and are complying with the company policy.
• Knowledge of proper store plan-o-grams ensuring store reset. Proper stock levels of “A line” items to the specifications outlined by the merchandising department. Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean.
• Must be knowledgeable and assist with merchandising and food service programs.
• Provide assistance and support for store managers and assistant managers in sales, merchandising promotions, and controllable expenses.
• Required to conduct gasoline survey and price change implementation.
• Required to be present for all assigned store audits; Zone Manager will conduct cash audit, contact auditor to verify inventories and provide beginning inventories for audit, verify lottery tickets with auditor and verify validated deposit slips.
• Required to investigate losses identified by audit 1.0% or more: review retailing of invoices, voids, etc.
• Must assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages.
• Responsible to investigate and prepare loss reports within twenty-four hours for the following: robberies, burglaries and employee theft.
• Required to ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEOC, harassment, OSHA, and EPA.
• Investigate and follow-up on customer complaints. Follow-up on Incident Reports
• Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store allocated hours and chronic failure for employees to follow clocking procedures.
• Zone Manager must take an active role in recruiting and career development to include: continuous recruiting and prospecting program, interviewing potential managers, assisting and developing manager interview techniques, ensuring compliance with all company policies.
• Responsible to ensure store managers are following company procedures in the recruiting and selection process for all new hires; must follow company guidelines for starting wages. Must have complete knowledge of company benefits.
• Provide assistance/guidance with new hire orientation and training, review personnel record for completeness and accuracy, turn in to regional office for scanning.
• Responsible to ensure work schedules are prepared and posted in accordance with the procedure manual.
• Required to review all payroll for their assigned district and approve it for payroll processing. Also required ensure stores are not exceeding payroll hours, schedule comply with scheduling efficiencies, and overtime kept to necessity.
• Responsible to train and provide guidance to store managers on a progressive discipline practice; ensuring that discipline is consistent, and properly terminating employees that demonstrated “just cause” for termination.
• Responsible to perform other duties as directed.
  Brand: Shell Oil
  Address: 10346 Brecksville Road Brecksville, OH - 44141
  Property Description: 9000-Corporate
  Property Number: 900