Zone Manager at Paradies Lagardère

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Service, Operational Excellence, Coaching, Training, Merchandising, Supervision, Customer Inquiry Resolution, Cash Handling, Loss Prevention, Store Opening, Store Closing, Stockroom Organization, Inventory, Performance Metrics Adherence, Leadership

Industry

Hospitality

Description

POSITION DESCRIPTION POSITION TITLE: Zone Manager – Retail EMPLOYMENT CLASSIFICATION: Full Time POSITION REPORTS TO: DEPARTMENT: Retail POSITION SUMMARY: Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. DUTIES AND RESPONSIBILITIES: Service: * Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures * Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures Operations: * Facilitate opening and closing of stores * Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions * Ensure store merchandising standards are consistently executed per the company guidelines * Coordinate, monitor and align team resources to maximize sales and service potential * Resolve basic IT /register issues and escalate as necessary * Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately * Prepare for and participate in inventories; verify high risk counts Financial/Business: * Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events * Communicate daily with the team; look for additional ways to drive business through product, processes, or people People/Leadership: * Serve as the Manager on Duty providing leadership during assigned shifts * Direct, coach, and train Associates in their daily job assignments * Represent and support the company by fostering strong business relationships within the airport community * Monitor and address performance issues in a timely manner through a partnership with AGM or GM * Contribute feedback on Associate reviews and provide input on Associate counseling * Other duties as assigned

Responsibilities

Zone Managers are leaders responsible for driving sales, service, and operational excellence within their assigned retail location. This includes performing coaching/training functions, directing merchandising standards execution, and providing overall zone supervision during shifts.