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Zone Store Customer Service Specialist at Sherwin-Williams
Ann Arbor, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Sales Goals, Product Knowledge, Problem Solving, Communication, Cash Handling, Client Satisfaction, Retail Experience

Industry

Paint;Coating;and Adhesive Manufacturing

Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Stores #1184, #1203, #1764 located at: #1184 - 5204 W Jackson Rd, Ann Arbor, MI 48103 #1203 - 2611 Plymouth Rd, Ann Arbor, MI 48105 #1764 - 3410 Washtenaw Ave, Ann Arbor, MI 48104
Responsibilities
Customer Service Specialists work closely with wholesale and retail customers to determine their needs and recommend solutions. They are also responsible for resolving customer concerns and ensuring maximum client satisfaction.