Zoo Experience & Education Host at Chessington World of Adventures Resort

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

10.5

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wildlife Passion, Public Speaking, Effective Communication, Team Collaboration, Guest Engagement, Animal Welfare, Conservation Science, Initiative, Independence

Industry

Travel Arrangements

Description

What you'll bring to the team Job Scope: To actively engage with guests in zoo areas ensuring their safety whilst delivering the best possible guest interactions; providing informal education in line with BIAZA and zoo licensing standards. Additionally maintain high standards across guest facing zoo areas and at times, assist the wider zoo team with other tasks. Job Purpose: Ensure guests are engaged and enjoying their overall visit and educational offerings in zoo areas Perform educational talks and host interactive activities to engage and educate guests Keep our zoo areas clean and tidy Monitor zoo areas to ensure both guest and animal welfare Key Accountabilities: Deliver the highest standards of customer service and maintain impeccable presentation of zoo areas Ensure zoo areas are safe and engaging for guests and animals Deliver educational talks to guests using portable PA systems Deliver interactive educational activities for guests To promote good animal welfare and conservation science Monitor and manage guest behaviour around priority areas including SEALIFE To monitor for and report any potential animal welfare concerns to the keeping teams To support the zoo education team with formal workshop delivery when required To support the wider zoo team with any additional tasks when required Qualifications & Experience Whilst we do not require any formal qualifications or experience for this role, the following would be desirable: A passion for wildlife, exotic animals and conservation Genuine enjoyment of educating the public Confidence in public speaking, especially with large crowds A people person who is happy to engage with guests Effective communication skills Strong initiative and independence A strong ethic of collaboration and teamwork Additional Considerations: All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Benefits Monthly Bonus based on guest satisfaction 25% discount in our retail shops and restaurants and 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range GBP £10.50/Hr.

Responsibilities

Engage with guests in zoo areas to ensure safety and deliver educational interactions. Maintain cleanliness and monitor areas for guest and animal welfare.