ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

PREFERRED QUALIFICATIONS & EXPERIENCE:

• Recognised Electrical or Mechanical qualification (e.g., City & Guilds, NVQ, or equivalent)
• Proven experience in facilities management or a building services environment
• Experience leading or supervising a multi-skilled engineering team
• Strong understanding of health and safety legislation, including compliance auditing and reporting
• Proficient in using digital systems for work tracking, reporting, compliance, and communication
• Capable of balancing management responsibilities with active technical involvement

KEY RESPONSIBILITIES:

• Act as the primary link between the engineering team and the Operations Manager to ensure smooth day-to-day delivery of the contract
• Provide hands-on technical support to engineers, assisting with troubleshooting and resolution of complex mechanical and electrical issues
• Lead team briefings, toolbox talks, and van inspections, consistently promoting and maintaining a strong health and safety culture
• Monitor and manage operational systems including engineer trackers, tool calibration records, and uniform inventory
• Conduct regular site visits to engage with engineers, assess standards of work, and offer coaching and support
• Work collaboratively with other teams including the Helpdesk, Facilities Managers (FMs), and technical specialists to ensure smooth and effective service delivery
• Audit engineer paperwork, logbooks, and service records to ensure contractual and compliance standards are being met
• Carry out regular audits of PPM (Planned Preventative Maintenance) completion and documentation
• Ensure all health and safety incidents, near misses, or hazards are reported promptly and accurately using the EcoOnline platform
• Use own initiative and problem-solving skills to address site challenges or unexpected maintenance issues
• Support event preparation and delivery across The Royal Parks estate, including highprofile and state occasions
• Participate in the out-of-hours on-call rota (currently 1 week in every 4 weeks; subject to operational changes)
• Assist in identifying training needs or skills gaps within the team and support development of team capabilities
• Ensure reactive and planned works are completed to a high standard, within SLA timescales, and in full compliance with procedures
• Encourage a team-first approach, supporting collaboration and high standards across all functions