Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium

Jobs overseas

About 852372 results in (21) seconds Clear Filters

Jobs Search

About 852372 results in (21) seconds
Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Case Management
Qualification
Graduate
Design Excellence Designer Branding/Packaging at Reckitt
Slough SL1 1DT, , United Kingdom - Full Time
Skills Needed
Briefs, Visual Thinking, Concept Development, Visual Communication, Print Production, Digital Marketing, Agile, Creativity, Craft, Brand Strategy, Design, Global Deployment, Boundaries, Storytelling, Packaging Design, Adobe Creative Suite, Presentation Skills
Qualification
Graduate
Operations Associate at Our Honest Foods
HWH0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Self-Employed Independent Mental Health Advocate at National Youth Advocacy Service
Luton LU4, England, United Kingdom - Full Time
Skills Needed
Young People, Children
Qualification
Graduate
Technician - Maintenance at JCDECAUX
London, England, United Kingdom - Full Time
Skills Needed
Ipaf, English, Communication Skills, Pasma, Interpersonal Skills, Troubleshooting
Qualification
Graduate
Diesel Mechanic/Technician at Transervice Logistics LLC
Mount Vernon, IL 62864, USA - Full Time
Skills Needed
Hydraulics, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Management Trainee at Darling Ingredients Inc
Dundee, OH 44624, USA - Full Time
Skills Needed
Agriculture, Six Sigma, Continuous Improvement, 5s, Management Skills, Lean Manufacturing
Specialization
Agriculture, Engineering, Management
Qualification
Graduate
Associate - General Liability at Carter Newell
Brisbane QLD 4000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Salon Coordinator at Kilminchy Hair Design
Port Laoise, County Laois, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Fleet Administrator at Tesco
Park Farm South, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manager, Employee & Labor Relations at Carnegie Library of Pittsburgh
Pittsburgh, PA 15213, USA - Full Time
Skills Needed
Confidentiality, Performance Management, Technical Training, Strategy, Regulations, Consideration, Hris, Customer Service, Teams, Employee Relations, Color, Interpersonal Skills, Labor Relations, Ethnicity, Management Skills, Conflict Resolution, Presentation Skills
Specialization
Human resources business administration or related field
Qualification
Graduate
Senior Building Services Engineer (Electrical) at PickEverard
Manchester M1, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service (Part-time) at Gainline Transport
County Dublin, , Ireland - Full Time
Skills Needed
Customer Service
Specialization
Leaving certificate (required)
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Customer Service Coordinator at Capral
Lynbrook VIC 3975, , Australia - Full Time
Skills Needed
Computer Literacy, Workplace Safety, Reliability, Phone Manner, Communication Skills
Qualification
Graduate
Health and Justice Partnerships Co-ordinator at HM Prison Probation Service
Leicester, England, United Kingdom - Full Time
Skills Needed
Connections, Wellbeing, Mental Health, Justice, Information Sharing
Qualification
Graduate
Mental Health Practitioner - First Response Services at Cheshire and Wirral Partnership NHS FoundationTrust
Bebington CH63 4JY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Biomedical Scientist, Biochemistry - 1 Mabledon Place, Central London at Health Services Laboratories HSL
London WC1H 9AX, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
First Line Support/Helpdesk Engineer - Hybrid at Uptime Solutions Ltd
Crawley RH10, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Part-time Housekeeper/Cook at Crimmins Residential Staffing
Fairfield, Connecticut, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graduation Services and Warehouse Coordinator at Ede and Ravenscroft
WC9, , United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Requirements, Computer Skills, Excel, Outlook
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC
Canberra, Australian Capital Territory, Australia -
Full Time

Start Date

Immediate

Expiry Date

30 Sep, 25

Salary

0.0

Posted On

20 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Case Management

Industry

Outsourcing/Offshoring

Description

Posted: 19/08/2025
Closing Date: 31/08/2025
Job Type: Fixed Term
Location: Canberra
Job Category: Call Centre and Customer Service,Insurance & Superannuation

JOB DESCRIPTION

  • Job title: Internal Dispute Resolution and Quality Assurance Case Manager
  • Position Type: Fixed Term Contract – 12 months
  • Location: CSC will consider all locations across Australia
  • Summary: We are seeking resilient and motivated individuals who are passionate about solving problems for customers whilst delivering the best possible outcomes within frameworks, legislation and regulations.
Responsibilities

ABOUT THE ROLE

At CSC, we’re driven by a customer-first mindset and a commitment to continuous improvement. We’re looking for an IDR Case Manager & Quality Assurance Case Manager to join our collaborative, future-focused team and play a key role in resolving customer issues while strengthening the quality of our services.
You will be responsible for both managing and resolving complex customer complaints and disputes and ensuring the quality and compliance of customer interactions and processes. You’ll work across all CSC schemes and products, balancing customer satisfaction, regulatory compliance and continuous improvement.

KEY RESPONSIBILITIES

  • Investigate and resolve formal complaints within service levels, gathering data, reviewing legislation, engaging stakeholders, and preparing clear responses
  • Manage cases end-to-end, ensuring timely complaint resolution that aligns with CSC’s guidelines and regulatory requirements
  • Conduct quality assurance checks on calls, emails, and processes through coaching, self-assessment, observation, and calibration
  • Analyse complaint and QA data to identify systemic issues, recommend improvements, and enhance customer outcomes
  • Provide constructive, confidential feedback to teams and leaders to drive continuous improvement
  • Track and report on QA performance, highlighting findings and development priorities

TO APPLY FOR THIS OPPORTUNITY, PLEASE SUBMIT YOUR APPLICATION VIA THE APPLY LINK IN THIS ADVERTISEMENT, INCLUDING YOUR RESUME AND A COVER LETTER ADDRESSING WHY YOU ARE INTERESTED IN THIS ROLE AND HOW YOUR EXPERIENCE ALIGNS WITH CASE MANAGEMENT OF COMPLAINTS AND QUALITY ASSURANCE.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close: Sunday 31 August 2025
For any other questions about this role, contact recruitment@csc.gov.au.
Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Case Management
Qualification
Graduate
Design Excellence Designer Branding/Packaging at Reckitt
Slough SL1 1DT, , United Kingdom - Full Time
Skills Needed
Briefs, Visual Thinking, Concept Development, Visual Communication, Print Production, Digital Marketing, Agile, Creativity, Craft, Brand Strategy, Design, Global Deployment, Boundaries, Storytelling, Packaging Design, Adobe Creative Suite, Presentation Skills
Qualification
Graduate
Operations Associate at Our Honest Foods
HWH0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Self-Employed Independent Mental Health Advocate at National Youth Advocacy Service
Luton LU4, England, United Kingdom - Full Time
Skills Needed
Young People, Children
Qualification
Graduate
Technician - Maintenance at JCDECAUX
London, England, United Kingdom - Full Time
Skills Needed
Ipaf, English, Communication Skills, Pasma, Interpersonal Skills, Troubleshooting
Qualification
Graduate
Diesel Mechanic/Technician at Transervice Logistics LLC
Mount Vernon, IL 62864, USA - Full Time
Skills Needed
Hydraulics, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Management Trainee at Darling Ingredients Inc
Dundee, OH 44624, USA - Full Time
Skills Needed
Agriculture, Six Sigma, Continuous Improvement, 5s, Management Skills, Lean Manufacturing
Specialization
Agriculture, Engineering, Management
Qualification
Graduate
Associate - General Liability at Carter Newell
Brisbane QLD 4000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Salon Coordinator at Kilminchy Hair Design
Port Laoise, County Laois, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Fleet Administrator at Tesco
Park Farm South, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manager, Employee & Labor Relations at Carnegie Library of Pittsburgh
Pittsburgh, PA 15213, USA - Full Time
Skills Needed
Confidentiality, Performance Management, Technical Training, Strategy, Regulations, Consideration, Hris, Customer Service, Teams, Employee Relations, Color, Interpersonal Skills, Labor Relations, Ethnicity, Management Skills, Conflict Resolution, Presentation Skills
Specialization
Human resources business administration or related field
Qualification
Graduate
Senior Building Services Engineer (Electrical) at PickEverard
Manchester M1, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service (Part-time) at Gainline Transport
County Dublin, , Ireland - Full Time
Skills Needed
Customer Service
Specialization
Leaving certificate (required)
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Customer Service Coordinator at Capral
Lynbrook VIC 3975, , Australia - Full Time
Skills Needed
Computer Literacy, Workplace Safety, Reliability, Phone Manner, Communication Skills
Qualification
Graduate
Health and Justice Partnerships Co-ordinator at HM Prison Probation Service
Leicester, England, United Kingdom - Full Time
Skills Needed
Connections, Wellbeing, Mental Health, Justice, Information Sharing
Qualification
Graduate
Mental Health Practitioner - First Response Services at Cheshire and Wirral Partnership NHS FoundationTrust
Bebington CH63 4JY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Biomedical Scientist, Biochemistry - 1 Mabledon Place, Central London at Health Services Laboratories HSL
London WC1H 9AX, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
First Line Support/Helpdesk Engineer - Hybrid at Uptime Solutions Ltd
Crawley RH10, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Part-time Housekeeper/Cook at Crimmins Residential Staffing
Fairfield, Connecticut, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graduation Services and Warehouse Coordinator at Ede and Ravenscroft
WC9, , United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Requirements, Computer Skills, Excel, Outlook
Qualification
Graduate
Experience Required
Minimum 2 year(s)