HOME CARE MANAGER – PEMBROKESHIRE BRANCH

Location: Pembrokeshire
Salary: Negotiable (with growth-based progression discussed at interview)
Hours: Full-time, flexible working required
Company: Service Direct Limited

ABOUT THE ROLE

This is an exciting opportunity to become part of something new and meaningful. We are opening a brand-new domiciliary care branch in Pembrokeshire and are looking for a motivated, hands-on Home Care Manager to lead the service from the ground up.
Whether you’re currently a Care Coordinator, Team Leader, or an experienced care manager ready for the next step, this is your chance to grow into a senior leadership role, shape a service, and make a real difference in your local community.

KEY RESPONSIBILITIES

• Oversee and manage the day-to-day operations of the service to ensure high-quality, safe, person-centred care delivery.
• Support the setup and launch of the new branch in collaboration with the Director and senior team.
• Carry out assessments, reviews, and care planning in line with CIW regulations and the Social Services and Wellbeing Act.
• Work collaboratively with Occupational Therapists, Nurses, Social Workers, commissioners, brokerage teams, and other professionals to support coordinated care.
• Communicate effectively with individuals using the service, their families, and representatives to ensure high levels of satisfaction and engagement.
• Take a proactive approach to dealing with complaints, concerns, and feedback—ensuring issues are resolved quickly, professionally, and in line with policy.
• Ensure compliance with all statutory requirements, including safeguarding, record keeping, health & safety, GDPR, and quality assurance processes.
• Lead, develop, and support care staff through:
• Supervisions and appraisals
• Onboarding and inductions
• Performance monitoring and staff development
• Training completion and mentoring
• Manage scheduling and rotas to ensure efficient care delivery.
• Provide on-call and out-of-hours support on a rota basis to ensure continuity and safe service delivery at all times.
• Use your initiative to problem-solve in a fast-paced environment.
• Maintain digital systems, including care planning and rota software.