Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• University/College diploma in Social Service and/or a combination of education and related life experience.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Demonstrates knowledge of community-based resources.

SKILLS AND CAPABILITIES:

• Excellent oral and written communications skills and effective interpersonal skills.
• Ability to work with socially disadvantaged people who may often harbor resentment and anger.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

SERVICE RESPONSIBILITIES

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Provide clients with evening coffee and snack, clean are upon completion.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during lunch meal.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.

ORGANIZATIONAL RESPONSIBILITIES

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
• Meet with Program Director for supervision as scheduled.
• Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene.
• Commit to and sign the agency and clients’ confidentiality form.
• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
• Work within mandate and mission of the Salvation Army.
• Represent The Salvation Army Booth Centre in a professional manner.
  Perform other duties as required.