Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey. Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients. Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use Provide reception duties to support community services clinics, as required Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary.
Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems. Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits. Work flexibly during times of service need or staff absence, including occasional evening and weekend working.
Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner. Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines. Please note: Modality LLP reserves the right to close this vacancy at any point during the recruitment stage. Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks.
We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more

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