The operations team is an integral part of Student Affairs Office (SAO), offering a diverse array of services from resources planning to ensuring all students have equal opportunities for success.
This role will be responsible for planning, coordinating, and executing a variety of events, managing marketing initiatives, and overseeing communications efforts to enhance Student Affairs visibility and engagement with students.
This role will report to the Manager (SAO Operations & Finance).
Job Responsibilities

1) Marketing and Communications

• Develop and implement comprehensive and effective marketing plans to promote SAO programs and activities; analyse and adjust strategies for optimal effectiveness.
• Create, write, and edit content and messaging for newsletters, websites, publicity emails and promotional materials, ensuring alignment with the university’s brand guidelines.
• Compose tailored communications intended for different target groups, to promote events and drive student participation and engagement.
• Manage and oversee social media accounts, including content planning and analytics tracking.

2) Event Planning and Execution

• Collaborate with internal and external stakeholders to plan and deliver events.
• Manage events calendar and arrange logistics and manpower resource needs for the events, while ensuring resources are effectively utilized and to deconflict event dates if there are overlaps.
• Contribute to the planning and delivery of events targeted at students.
• Develop and refine event concepts, themes and agendas to ensure alignment with SAO’s and NTU’s missions.
• Manage and monitor logistical timelines, including work requests prior and billing after events.
• Execute events with a strong focus on customer-centricity, from pre-events till post events.
• Design and implement structured feedback mechanisms to assess event impact, attendee engagement and overall success.
• Recommend improvements after collating and analyzing feedback and data and at the same time retain effective measures for future events.
• Conduct periodic reviews of event formats, processes and engagement strategies to enhance effectiveness and efficiency.
• Enforce established SOPs with stakeholders and provide observations for processes to be enhanced.

3 ) Stakeholder Engagement

• Cultivate and maintain relationships with key stakeholders (e.g., Corporate Communication Office, NTU Student Union) to coordinate announcements and communications.
• Provide support for special projects and ad-hoc duties as assigned by the Director (Student Affairs).

Job requirements

• Diploma holder with at least 2 years of relevant working experience, or Degree Holder.
• Proven experience in marketing, content creation, and social media management.
• Strong writing and editing skills.
• Ability to collaborate effectively with various teams and stakeholders.
• Experience in event management and support.
• Excellent organizational and project management skills.
• Strong problem-solving and decision-making skills.

We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU

Please refer the Job description for details