ABOUT US

At Total IT Global, we elevate digital journeys with cutting-edge innovation to achieve the vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.
Learn more: https://totalitglobal.com/
Role: Desktop Support Engineer
Location: Singapore

REQUIRED TECHNICAL SKILLS

• Ticketing Systems: ServiceNow / ITSM / CA
• PC Building using SCCM
• Active Directory, Group Policy updates, re-imaging of laptops, BitLocker
• Microsoft Intune, Autopilot
• Network printers, networking, installations & troubleshooting

REQUIREMENTS

• Excellent communication and customer service skills
• Willingness to work off-hours/weekends if required for projects or emergency support
• Ability to coordinate with third-party vendors for complex issue resolution
  Job Type: Full-time
  Pay: $1,940.85 - $3,000.00 per month

Benefits:

• Health insurance

• Provide day-to-day local/remote desktop support (hardware, software, and applications)
• Receive inbound calls, answer queries, troubleshoot, and document steps in ticketing systems
• Facilitate customer resolutions, engaging supervisors/managers to ensure operational consistency
• Perform break-fix, fault diagnosis, and resolution across customer operating systems and platforms
• Apply desktop fault resolution for the approved application suite