OVER 180 YEARS OF CRAFTSMANSHIP, ARTISTRY AND DESIGN HAVE CULMINATED IN LAINGS’ RICH HERITAGE AND LONG-STANDING REPUTATION FOR HIGH SERVICE STANDARDS AND UNRIVALLED KNOWLEDGE. ACROSS ALL GENERATIONS WE HAVE CONTINUED TO FOSTER COLLABORATIVE WORK ENVIRONMENTS FOR LIKE-MINDED PEOPLE WHO SHARE THEIR KNOWLEDGE, EXPERTISE, AND SKILL.

Our principles of an inclusive culture are based on mutual respect, honesty, and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, vision for continued growth and success and are dedicated to developing their expertise.

MAIN ROLE ACCOUNTABILITIES:

• Support our line manager in delivering ecommerce objectives.​
• Oversee product flow to and from the photography studio, ensuring timely, accurate processing.​
• Manage online product presentation and visual merchandising using data insights. ​
• Collaborate with brand partners to ensure product accuracy and landing page alignment.​
• Write SEO-optimised, accurate product descriptions for luxury jewellery and watch products and landing pages.​
• Manage onsite personalisation, product recommendations, and data capture strategies.​
• Assist digital, SEO, and marketing teams with landing page creation and site updates.​
• Support eCommerce team assistants with daily operational tasks.​
• Coordinate with the Senior SEO Executive to implement SEO strategies and projects online.​
• Collaborate cross-functionally on ecommerce-related projects.​
• Track and report on website KPIs and performance metrics alongside conducting industry analysis.​
• Review and provide feedback on deployments with our line manager.​
• Contribute to wider ecommerce projects and support as needed.​

ROLE REQUIREMENTS:

• Workflow and data management skills, utilising tools such as Monday.com and Google Sheets or similar.​
• Experienced in managing and uploading product content using ecommerce platforms such as Magento.
• Proficient in using analytics tools such as GA4 and Hotjar (or similar) to monitor performance, understand user behaviour, and guide product presentation while upholding brand standards.​
• Strong knowledge of SEO best practices for crafting product descriptions and landing page copy that drive visibility and engagement.​
• Ability to make informed decisions using data and performance insights.​
• Skilled in collaborating effectively across departments and teams.​
• Strong ability to manage timelines effectively across tasks and projects to ensure timely delivery.​
• Ability to implement strategies for product recommendations and abandonment recovery using personalisation and data capture tools.​
• Excellent communication and reporting skills, with strong attention to detail.
• Adaptability to support wider team and contributing to wider ecommerce initiatives as needed.​
• Customer and results focused with desire and ability to improve the customer journey online. ​
• Ability and desire to undertake continuous professional development.​
• Prior experience in eCommerce/ Digital field or related sector.​