Location: Hybrid / Kings Hill, Kent
Salary/package: £24,740 per annum
Contract type: Permanent
Hours: Full time
We’re looking for a proactive, detail-oriented Customer Service Data Specialist to join the LASER Energy team. In this important role, you’ll deliver insightful data analysis and reporting that helps our customers manage their energy consumption and carbon reduction targets. If you enjoy working with data, communicating with stakeholders, and want to be part of a company committed to sustainability and innovation, this is the role for you.

WHO WE ARE

LASER Energy provides end-to-end energy management and decarbonisation solutions to the public sector, supporting customers on their journey to net zero. As a leader in this field, we combine industry expertise with innovative technologies to deliver cost-effective, environmentally responsible energy services.
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), employing over 1,800 people and operating in more than 86 countries. With 33 trading businesses and expertise across HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to public and private sectors.

WHY THIS ROLE MATTERS

As a Customer Service Data Specialist you’ll play a vital role in helping our customers understand and optimise their utility consumption and emissions. Your data insights will support effective energy management, helping customers meet carbon reduction goals and comply with industry regulations. Your contribution will directly influence the success of LASER Bureau services and the sustainability impact we achieve together.

WHAT YOU’LL BE DOING

• Providing proactive data analysis and tailored reporting to support energy and carbon reduction objectives
• Delivering high-quality reports using Monitoring & Targeting (M&T) software and Microsoft Office tools
• Identifying anomalies and unusual usage patterns, offering practical advice to customers
• Maintaining accuracy and clarity in all reporting, ensuring compliance with internal quality standards
• Building strong relationships with internal teams and external stakeholders, including suppliers and customer service teams
• Communicating clearly with customers through phone, email, and meetings, providing expert guidance
• Promoting continuous improvement of Bureau services by sharing best practices and innovative ideas
• Keeping up to date with energy industry regulations such as SECR and broader climate change policies