Our client in South Ayrshire is looking for a Transport Coordinator. Have you got the skills and experience for this role?

Responsibilities:

• Communicate on the telephone with Customers and Hauliers in a polite and courteous manner.
• Work with the site manager using forward planning to ensure that daily dispatch tonnages are achieved and maintained effectively and efficiently.
• Maintain regular contact with hauliers to resolve any issues, identify opportunities, improving service levels and efficiency’s.
• Comply with legislation and industry codes in relation to hazardous substances and all other requirements.
• Ensure there are adequate numbers of haulage contractors to deliver and maintain site dispatches.
• Ensure the national haulier database is maintained with accurate and up to date information.
• Chasing delivered orders to ensure product is delivered from site within the agreed time period.
• Update and maintain the national chasers system to ensure that all issues in relation to “delivered” orders are recorded.
• Update and maintain non-delivery reasons.
• Ensure goods are received and dispatched accurately according to company procedures and protocols.
• Ensure accurate information is produced for Ship discharges (Site Dependent)
• Ensure that all bookings are executed on a daily basis by regularly communicating with haulage companies, where booked loads have not been collected.
• Accurately confirm pick lists, following the return of the loading docket (pick list).
• Assist with the dispatch desk, ensuring Site Rules and requirements are provided to visiting haulage contractors.
• Ensure the health and safety site rules are clearly explained to haulage contractors
• Check legal compliance with required legislation (ADR documentation)
• Ensure the weighbridge is operated in accordance with company procedures and policies, so that vehicles are weighed in and off site (Site dependent)
• Update the Site Manager, Sales Support and Business Support Services on all transport related issues.
• Assist colleagues on site or at other sites across the UK due to holiday, sickness or work load to ensure the smooth running of the national business (No travel required)
• Train other office, Transport or dispatch desk staff (Depending on Experience)
• Adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
• Carry out all other reasonable requests from line management.

Skills:

• Excellent interpersonal and negotiation skills
• Previous experience in a customer facing role
• A can-do attitude is essential in this role, to ensure our customers receive a high level of service
• An excellent telephone manner is essential, having the ability to communicate clearly at all levels and keep a calm presence within the office and on the telephone when under pressure
• A good team member with the ability to work in a small onsite team, nationally with transport coordinators from other sites and the Business support services team
• Accurate computer skills required to ensure the correct costs are set against the correct haulage contractor
• Previous experience in a transport/haulage position is desired but not essential as training will be provided
• Good general understanding of PC applications including Microsoft Word and Excel

Job Types: Full-time, Part-time, Temp to perm
Contract length: 6 months
Expected hours: 38 – 40 per week

Experience:

• Telephone: 1 year (preferred)

Work Location: In perso

• Communicate on the telephone with Customers and Hauliers in a polite and courteous manner.
• Work with the site manager using forward planning to ensure that daily dispatch tonnages are achieved and maintained effectively and efficiently.
• Maintain regular contact with hauliers to resolve any issues, identify opportunities, improving service levels and efficiency’s.
• Comply with legislation and industry codes in relation to hazardous substances and all other requirements.
• Ensure there are adequate numbers of haulage contractors to deliver and maintain site dispatches.
• Ensure the national haulier database is maintained with accurate and up to date information.
• Chasing delivered orders to ensure product is delivered from site within the agreed time period.
• Update and maintain the national chasers system to ensure that all issues in relation to “delivered” orders are recorded.
• Update and maintain non-delivery reasons.
• Ensure goods are received and dispatched accurately according to company procedures and protocols.
• Ensure accurate information is produced for Ship discharges (Site Dependent)
• Ensure that all bookings are executed on a daily basis by regularly communicating with haulage companies, where booked loads have not been collected.
• Accurately confirm pick lists, following the return of the loading docket (pick list).
• Assist with the dispatch desk, ensuring Site Rules and requirements are provided to visiting haulage contractors.
• Ensure the health and safety site rules are clearly explained to haulage contractors
• Check legal compliance with required legislation (ADR documentation)
• Ensure the weighbridge is operated in accordance with company procedures and policies, so that vehicles are weighed in and off site (Site dependent)
• Update the Site Manager, Sales Support and Business Support Services on all transport related issues.
• Assist colleagues on site or at other sites across the UK due to holiday, sickness or work load to ensure the smooth running of the national business (No travel required)
• Train other office, Transport or dispatch desk staff (Depending on Experience)
• Adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
• Carry out all other reasonable requests from line management