An E-commerce Coordinator is responsible for managing the day-to-day operations of an online store, including product listings, website maintenance, order processing, customer service, and marketing initiatives, ensuring a seamless shopping experience for customers while driving online sales and achieving business goals across the e-commerce platform.

Key Responsibilities:

• Product Management:

• • Create and maintain accurate product listings on the online store, including descriptions, images, pricing, and inventory levels.
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• Update product information regularly to reflect changes in stock availability, pricing, or promotions.

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• Manage product categories and navigation on the website for optimal user experience.

• Website Management:
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• Monitor and maintain the e-commerce website, ensuring functionality and resolving technical issues.

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• Implement website updates and design changes as needed.

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• Optimize website performance for search engines (SEO) to improve visibility and organic traffic.

• Order Processing:
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• Process online orders efficiently, including order confirmation, payment processing, and shipping coordination.

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• Manage order fulfillment and inventory tracking.

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• Address customer inquiries regarding orders, shipping, and returns.

• Customer Service:
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• Respond to customer inquiries and complaints through various channels (email, phone, live chat).

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• Resolve customer issues promptly and professionally.

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• Monitor customer feedback and identify areas for improvement.

• Marketing and Promotions:
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• Develop and execute online marketing campaigns to promote products and drive sales.

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• Utilize social media platforms to engage with customers and increase brand awareness.

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• Create email marketing campaigns to nurture leads and promote special offers.

• Analytics and Reporting:
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• Track key performance indicators (KPIs) such as website traffic, conversion rates, and sales data.

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• Analyze customer behavior and identify trends to inform future marketing strategies.

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• Generate reports on e-commerce performance to share with stakeholders.

Required Skills and Qualifications:

• Strong understanding of Magento e-commerce platform.
• Proficiency in web analytics tools (e.g., Google Analytics)
• Excellent communication and customer service skills
• Attention to detail and ability to manage multiple tasks effectively
• Basic understanding of SEO and digital marketing principles
• Proficient in Microsoft Office Suite

• Product Management