We are looking to recruit a part-time Receptionist based within the Rehabilitation Unit at QVH who will manage the reception desk and provide administrative support to the clinical teams in the unit.
Clerical experience is required, as is a good level of skills on digital systems. Training on our specific administrative and clinical systems will be provided as the trust moves into implementation of a full electronic patient record system.
You should be confident in dealing with issues of confidentiality and ensuring patient’s details are accurately recorded.
You will work collaboratively alongside the clinical Team to ensure all service users are welcomed in a professional manner and you will deliver exceptional customer service at all times.
The post holder should have excellent communication skills, be a team player and have the ability to adapt to changes in the service as required.
To manage the Reception desk including greeting patients and visitors and directing them to the appropriate service.
To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner.
To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Please read the attached material prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts webpage Homepage - Queen Victoria Hospital (qvh.nhs.uk) and publications Publications & policies - Queen Victoria Hospital (qvh.nhs.uk) for information about working for Queen Victoria Hospital NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
If you like what you have read and think you have the skills and experience we need then don’t delay, apply today or contact us to discuss the role and if wished arrange an informal visit

Please refer the Job description for details