JOB SUMMARY

The Outbound Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for a day or night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health’s customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence.

QUALIFICATIONS

• 5+ years supervisor/management role or related experience preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong leadership skills with the ability to motivate and manage a team
• Basic knowledge of Microsoft Office, Excel, SAP, Kronos preferred
• Available to work on weekends, holidays, and overtime as needed

• Directs and manages a team of 15-20 warehouse associates to achieve timely distribution and receipt of products and motivate employees to ensure that predetermined productivity and quality standards including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others, are achieved.
• Monitors site productivity standards and hold associates accountable to daily, weekly, monthly metrics; provide timely feedback and initiate corrective action process when needed,
• Adheres to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality and inventory.
• Responsible for continuous improvement projects and initiatives (ex. Gemba walks, Kaizen workshops, takt boards, etc).
• Performs daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner.
• Coordinates maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs.
• Actively engages in employee development, which includes training, coaching, counseling, and performance appraisals.
• Majority of work day is spent on the floor while balancing administrative duties.
• Collaborates with cross functional teams at all levels within the organization, specifically within HR groups on a daily basis.
• Interviews and makes hiring decisions for lead and associate level roles.
• Maintains general responsibility for disciplinary process in the area of counseling, oral and written warnings; ensure a productive work climate in the warehouse operation.
• Prepares ad hoc reports, as necessary using Excel (or any other necessary programs)
• Responsible for accurate timekeeping, attendance/PTO records and ensure scheduling is maintained.
• Holds staff accountable for conducting work in a safe manner while enforcing Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities.
• Assists with EHS audits, conduct Job Safety Observations (JSO), properly record and manage safety incidents, monitor employee safety behaviors/practices and provide feedback.
• Assists with QRA audits and QRA non-conformance issues to properly address, conduct housekeeping observations and ensure employees complete required QRA training and documentation.