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Senior Director – Enterprise Managed Services (EMS) at Agilant Solutions Inc
Plainview, New York, United States - Full Time
Skills Needed
Service Delivery, Operational Execution, Financial Management, Performance Tracking, Leadership, Communication, Problem Solving, Operational Risk Mitigation, Process Standardization, Automation, Talent Development, Client Collaboration, Sla Compliance, Csat Performance, Margin Improvement, Cost To Serve Reduction, Operational Scalability
Specialization
Candidates should have over 6 years of leadership experience in Managed Services or Operations, with a strong understanding of financial drivers. Proven experience in managing SLA-driven service delivery and leading multi-region operations is essential.
Experience Required
Minimum 10 year(s)
Claims Supervisor - In Office or Hybrid at Auxiant
Madison, Wisconsin, United States - Full Time
Skills Needed
Claims Processing, Medical Terminology, Leadership, Communication Skills, Microsoft Word, Microsoft Excel, Data Entry, Customer Service, Project Coordination, Employee Supervision, Problem Solving, Performance Evaluation, Plan Design Interpretation, Agility, Respect, Empowerment
Specialization
Candidates should have previous experience in medical insurance or third-party administration and a leadership role. A bachelor's degree and 2-4 years of related experience are preferred.
Experience Required
Minimum 2 year(s)
Customer Service Rep(04525) - 75 Sunset Rd at Domino's Pizza LLC
Willingboro Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Order Taking, Phone Handling, Store Assistance
Specialization
The job posting does not specify any particular requirements or qualifications. It is implied that basic customer service skills and the ability to assist in a restaurant setting are necessary.
Food Service Worker, Food and Nutrition Services, Bethesda East, FT, 7A-7:3 at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Food Preparation, Food Safety, Customer Service, Sanitation, Cashiering, Communication, Interpersonal Skills, Meal Delivery, Stock Management, Catering
Specialization
Candidates must possess a high school diploma, GED, or equivalent training and experience. A food safety certification is required within 90 days of employment, along with strong communication and interpersonal skills.
Pool CT Technologist, Imaging, Bethesda East, Per Diem, Varies at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Ct Procedures, Medical Imaging, Quality Improvement, Patient Care, Radiologic Technology, Basic Life Support, Computed Tomography
Specialization
Requires a graduate degree from an approved Radiologic Technology program and current ARRT certifications in Radiography and Computed Tomography. Basic Life Support certification is mandatory, with preference for six months of acute care experience.
Transporter, Patient Transportation, Bethesda East, FT, Weekends at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Transport, Customer Service, Basic Life Support, Cpr, Body Mechanics, Communication Skills, Interpersonal Skills, Physical Stamina
Specialization
Candidates must possess a high school diploma, GED, or equivalent certification. Additionally, Basic Life Support and CPR certifications are required, with previous healthcare experience preferred.
Food Service Worker, Food and Nutrition Services, Bethesda East, FT, 7A-7:3 at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Food Preparation, Food Safety, Customer Service, Sanitation, Cashiering, Meal Delivery, Interpersonal Skills, Communication, Stock Management, Catering
Specialization
Candidates must have at least 2 years of relevant experience and possess or obtain a Food Safety certification within 90 days. A high school diploma, GED, or equivalent training is required for this position.
Experience Required
Minimum 2 year(s)
Registered Nurse, Cornell Inpatient Rehab, $15,000 Bonus, Bethesda East, FT at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Assessment, Technical Skills, Communication, Critical Thinking, Interpersonal Skills, Care Planning, Patient Intervention, Evaluation, Flexibility, Organizational Skills, Professional Accountability, Leadership, Service, Culturally Competent Care, Evidence Based Practice
Specialization
Candidates must hold an Associate degree in Nursing and possess a valid Registered Nurse license. At least one year of acute rehab, Med Surg Tele, or Ortho experience is required, along with BLS certification.
Orderly OR Tech Assistant 1, Surgery, Bethesda East, FT, 01P-9:30P at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Transport, Operating Suite Cleaning, Surgical Support, Basic Life Support, Environmental Sanitation
Specialization
Requires a high school diploma, GED, or equivalent certification. Basic Life Support certification is mandatory, and previous medical field experience is preferred.
Registered Nurse, 4Clarke Cardiac, $15000 Bonus, FT, 6:30A-7:00P, Sub-Speci at Baptist Health South Florida
Miami, Florida, United States - Full Time
Skills Needed
Patient Assessment, Technical Skills, Communication, Critical Thinking, Interpersonal Skills, Patient Family Centered Care, Evidence Based Practice, Quality And Safety Standards, Leadership, Organizational Skills
Specialization
Candidates must hold an Associate or Bachelor degree in Nursing and possess a valid Registered Nurse license. Required certifications include Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS), along with at least 7 months of Med/Surg or Step/Down experience.
Photographer at Mom365
Jacksonville, Florida, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks, health screenings, and drug tests.
Photographer at Mom365
, Florida, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and the ability to handle newborns safely. Requirements include a high school diploma or GED, reliable transportation, and the ability to pass background checks, health screenings, and a drug test.
Photographer at Mom365
Ada, Oklahoma, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills, basic computer knowledge, and the ability to lift up to 50 pounds. A high school diploma or GED is required, along with the ability to pass background checks, health screenings, and a 12-panel drug test.
Photographer at Mom365
Metairie, Louisiana, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks, health screenings, and drug tests.
Photographer at Mom365
Charleston, South Carolina, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and passing background and health screenings.
Photographer at Mom365
Burlingame, California, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks and drug screenings.
Photographer at Mom365
Louisville, Kentucky, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have a high school diploma or GED and possess beginner to mid-level photography skills. The role requires the ability to lift 50 pounds, pass background checks, and maintain current vaccinations.
Photographer at Mom365
Jacksonville, North Carolina, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Verbal Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, pass background and health screenings, and maintain reliable transportation.
Photographer at Mom365
Dothan, Alabama, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Interpersonal Skills, Time Management
Specialization
Candidates must have a high school diploma or GED and be at least 18 years old. The role requires basic photography and computer skills, the ability to lift 50 pounds, and the capacity to pass background checks, health screenings, and drug tests.
Photographer at Mom365
Woodside, California, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and a high school diploma or GED. The role requires the ability to lift 50 pounds, pass background and health screenings, and work weekends and holidays.
Senior Director – Enterprise Managed Services (EMS) at Agilant Solutions Inc
Plainview, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

145000.0

Posted On

10 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery, Operational Execution, Financial Management, Performance Tracking, Leadership, Communication, Problem-Solving, Operational Risk Mitigation, Process Standardization, Automation, Talent Development, Client Collaboration, SLA Compliance, CSAT Performance, Margin Improvement, Cost-to-Serve Reduction, Operational Scalability

Industry

IT Services and IT Consulting

Description
Description Location: Onsite, Plainview NY Employment Type: Full-Time Compensation: $130K- $145K/Annually Position Summary The Senior Director, Enterprise Managed Services (EMS) is responsible for leading day-to-day service delivery, operational performance, and execution of EMS strategy across contracts and recurring service offerings. This role ensures EMS operations meet SLA, financial, and customer satisfaction targets while scaling efficiently across clients, regions, and service lines. The Senior Director works closely with executive leadership, sales, finance, and technology teams to turn strategy into consistent, repeatable execution. Key Responsibilities Service Delivery & Operational Execution Lead daily operations across EMS service lines including field services, depot, help desk, configuration, and lifecycle services Ensure SLA, KPI, and contractual compliance across all managed services engagements Own escalation management, issue resolution, and operational risk mitigation · Drive standardized service delivery models and operating processes Performance & Financial Management Own operational financial performance including labor efficiency, cost-to-serve, and margin improvement Partner with Finance on forecasting, variance analysis, and corrective action plans Track and report KPIs including SLA performance, CSAT, attach rate, and utilization Drive productivity improvements without proportional increases in headcount Scaling & Continuous Improvement Execute initiatives to scale EMS offerings across geographies and verticals Improve service consistency through process standardization and automation Identify opportunities to enhance attach rates, renewals, and recurring revenue Support rollout of new EMS offerings, contracts, and service tiers People Leadership & Development Lead Directors, Managers, and Service Leaders within EMS Build strong management bench and succession plans Establish performance expectations, coaching, and accountability frameworks Partner with HR on workforce planning, training, and talent development Cross-Functional & Client Collaboration Partner with Sales and Pre-Sales on service design, pricing input, and SOW execution Support executive sponsors and participate in QBRs and client reviews Collaborate with Technology teams on service tools, reporting, and automation Maintain strong relationships with OEMs, vendors, and service partners Qualifications Required 6+ years of leadership experience in Managed Services, Operations, or related environments Proven experience managing SLA-driven service delivery Strong understanding of EMS financial drivers (labor, utilization, margin, cost-to-serve) Experience leading multi-region or multi-service operations Excellent leadership, communication, and problem-solving skills Preferred (Not Required) Bachelor’s degree in business, Operations, or related field Experience in EMS, Healthcare IT, Education, or Public Sector environments Familiarity with AI-enabled Tier-1 support or service automation Experience with OEM contracts, warranties, and lifecycle services Key Success Metrics SLA compliance and CSAT performance Margin improvement and cost-to-serve reduction Operational scalability and service consistency Growth in attach rates and recurring services Team performance, engagement, and retention
Responsibilities
The Senior Director is responsible for leading daily operations and ensuring service delivery meets SLA, financial, and customer satisfaction targets. This role involves collaborating with various teams to execute EMS strategy effectively.
Senior Director – Enterprise Managed Services (EMS) at Agilant Solutions Inc
Plainview, New York, United States - Full Time
Skills Needed
Service Delivery, Operational Execution, Financial Management, Performance Tracking, Leadership, Communication, Problem Solving, Operational Risk Mitigation, Process Standardization, Automation, Talent Development, Client Collaboration, Sla Compliance, Csat Performance, Margin Improvement, Cost To Serve Reduction, Operational Scalability
Specialization
Candidates should have over 6 years of leadership experience in Managed Services or Operations, with a strong understanding of financial drivers. Proven experience in managing SLA-driven service delivery and leading multi-region operations is essential.
Experience Required
Minimum 10 year(s)
Claims Supervisor - In Office or Hybrid at Auxiant
Madison, Wisconsin, United States - Full Time
Skills Needed
Claims Processing, Medical Terminology, Leadership, Communication Skills, Microsoft Word, Microsoft Excel, Data Entry, Customer Service, Project Coordination, Employee Supervision, Problem Solving, Performance Evaluation, Plan Design Interpretation, Agility, Respect, Empowerment
Specialization
Candidates should have previous experience in medical insurance or third-party administration and a leadership role. A bachelor's degree and 2-4 years of related experience are preferred.
Experience Required
Minimum 2 year(s)
Customer Service Rep(04525) - 75 Sunset Rd at Domino's Pizza LLC
Willingboro Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Order Taking, Phone Handling, Store Assistance
Specialization
The job posting does not specify any particular requirements or qualifications. It is implied that basic customer service skills and the ability to assist in a restaurant setting are necessary.
Food Service Worker, Food and Nutrition Services, Bethesda East, FT, 7A-7:3 at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Food Preparation, Food Safety, Customer Service, Sanitation, Cashiering, Communication, Interpersonal Skills, Meal Delivery, Stock Management, Catering
Specialization
Candidates must possess a high school diploma, GED, or equivalent training and experience. A food safety certification is required within 90 days of employment, along with strong communication and interpersonal skills.
Pool CT Technologist, Imaging, Bethesda East, Per Diem, Varies at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Ct Procedures, Medical Imaging, Quality Improvement, Patient Care, Radiologic Technology, Basic Life Support, Computed Tomography
Specialization
Requires a graduate degree from an approved Radiologic Technology program and current ARRT certifications in Radiography and Computed Tomography. Basic Life Support certification is mandatory, with preference for six months of acute care experience.
Transporter, Patient Transportation, Bethesda East, FT, Weekends at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Transport, Customer Service, Basic Life Support, Cpr, Body Mechanics, Communication Skills, Interpersonal Skills, Physical Stamina
Specialization
Candidates must possess a high school diploma, GED, or equivalent certification. Additionally, Basic Life Support and CPR certifications are required, with previous healthcare experience preferred.
Food Service Worker, Food and Nutrition Services, Bethesda East, FT, 7A-7:3 at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Food Preparation, Food Safety, Customer Service, Sanitation, Cashiering, Meal Delivery, Interpersonal Skills, Communication, Stock Management, Catering
Specialization
Candidates must have at least 2 years of relevant experience and possess or obtain a Food Safety certification within 90 days. A high school diploma, GED, or equivalent training is required for this position.
Experience Required
Minimum 2 year(s)
Registered Nurse, Cornell Inpatient Rehab, $15,000 Bonus, Bethesda East, FT at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Assessment, Technical Skills, Communication, Critical Thinking, Interpersonal Skills, Care Planning, Patient Intervention, Evaluation, Flexibility, Organizational Skills, Professional Accountability, Leadership, Service, Culturally Competent Care, Evidence Based Practice
Specialization
Candidates must hold an Associate degree in Nursing and possess a valid Registered Nurse license. At least one year of acute rehab, Med Surg Tele, or Ortho experience is required, along with BLS certification.
Orderly OR Tech Assistant 1, Surgery, Bethesda East, FT, 01P-9:30P at Baptist Health South Florida
Boynton Beach, Florida, United States - Full Time
Skills Needed
Patient Transport, Operating Suite Cleaning, Surgical Support, Basic Life Support, Environmental Sanitation
Specialization
Requires a high school diploma, GED, or equivalent certification. Basic Life Support certification is mandatory, and previous medical field experience is preferred.
Registered Nurse, 4Clarke Cardiac, $15000 Bonus, FT, 6:30A-7:00P, Sub-Speci at Baptist Health South Florida
Miami, Florida, United States - Full Time
Skills Needed
Patient Assessment, Technical Skills, Communication, Critical Thinking, Interpersonal Skills, Patient Family Centered Care, Evidence Based Practice, Quality And Safety Standards, Leadership, Organizational Skills
Specialization
Candidates must hold an Associate or Bachelor degree in Nursing and possess a valid Registered Nurse license. Required certifications include Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS), along with at least 7 months of Med/Surg or Step/Down experience.
Photographer at Mom365
Jacksonville, Florida, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks, health screenings, and drug tests.
Photographer at Mom365
, Florida, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and the ability to handle newborns safely. Requirements include a high school diploma or GED, reliable transportation, and the ability to pass background checks, health screenings, and a drug test.
Photographer at Mom365
Ada, Oklahoma, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills, basic computer knowledge, and the ability to lift up to 50 pounds. A high school diploma or GED is required, along with the ability to pass background checks, health screenings, and a 12-panel drug test.
Photographer at Mom365
Metairie, Louisiana, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks, health screenings, and drug tests.
Photographer at Mom365
Charleston, South Carolina, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and passing background and health screenings.
Photographer at Mom365
Burlingame, California, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, reliable transportation, and the ability to pass background checks and drug screenings.
Photographer at Mom365
Louisville, Kentucky, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have a high school diploma or GED and possess beginner to mid-level photography skills. The role requires the ability to lift 50 pounds, pass background checks, and maintain current vaccinations.
Photographer at Mom365
Jacksonville, North Carolina, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Verbal Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and be at least 18 years old with a high school diploma or GED. The role requires the ability to lift 50 pounds, pass background and health screenings, and maintain reliable transportation.
Photographer at Mom365
Dothan, Alabama, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Interpersonal Skills, Time Management
Specialization
Candidates must have a high school diploma or GED and be at least 18 years old. The role requires basic photography and computer skills, the ability to lift 50 pounds, and the capacity to pass background checks, health screenings, and drug tests.
Photographer at Mom365
Woodside, California, United States - Full Time
Skills Needed
Photography, Sales, Customer Service, Newborn Handling, Communication, Computer Literacy, Time Management, Interpersonal Skills
Specialization
Candidates must have beginner to mid-level photography skills and a high school diploma or GED. The role requires the ability to lift 50 pounds, pass background and health screenings, and work weekends and holidays.