Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.
In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

ACCOMMODATIONS

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considere

THE ROLE

As a Collections Analyst, you will be expected to drive efficient and empathetic collections, ensuring Bloomerang maintains strong financial health while fostering positive client relationships. As a professional with B2B collections and accounts receivable experience, you will play a key role in managing the collection of outstanding invoices and driving accountability, ensuring that payment challenges are resolved while providing exceptional customer service. You’ll have the exciting opportunity to collaborate across teams to improve processes, enhance the overall customer experience, and contribute to Bloomerang’s mission and values.

WHAT YOU WILL DO

• Develop a comprehensive understanding of the sales process, from contract initiation to Billing and Collection of payment.
• Collaborate with cross-functional teams to handle tasks such as invoicing, collections, phone support, and email-based customer service.
• Manage daily operations, including accounts receivable reporting, payment collections and processing, and refunds as necessary using Billing Platform(s).
• Investigate and resolve payment discrepancies by working closely with customers and internal stakeholders.
• Be open to cross-training and supporting team members as needed.