What you’ll do:

• Coach, guide, and develop your team. Set clear goals and grow capability.
• Oversee branch operations, ensuring compliance with legislation, policies, and audit standards.
• Translate divisional goals into local plans with clear priorities and measurable outcomes.
• Manage budgets, track performance, and make sound decisions to achieve profitability.
• Model strong judgment and problem-solving in complex or high-pressure situations. Build confidence and trust with clients through clear communication and responsive service.
• Lead through change, competing demands, and emerging issues.
• Foster a culture of fairness, accountability, and continuous improvement.

What you’ll bring:

• 5+ years of leadership experience in a customer-focused, compliance-driven environment (property, facilities, banking, insurance, or customer operations).
• Strata experience is a plus, but we’ll support your learning through a structured onboarding.
• Proven ability to guide people, balancing accountability with empathy. Confidence managing risk and compliance in a regulated service-based industry.
• Strong understanding of what good service feels like for committees and clients. Financial and commercial awareness. Comfortable managing budgets and business results.
• Strategic thinking. Able to translate goals into plans and deliver measurable outcomes.
• Sound decision-making under pressure, with resilience and adaptability when priorities shift.
• Proficiency with Microsoft Office 365 and experience using CRM/workflow platforms to manage operations and reporting.

What’s in it for you:

• Growth: Structured onboarding into strata, supported CPD/compliance training, regular feedback, and on-the-job stretch projects.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: Work in a dynamic, fast-paced environment
• Belonging: Join a culture built on collaboration and real relationships. You’ll have access to a national peer network of experienced branch leaders who share knowledge and support each other.
• Giving Back: Be part of an organisation that supports communities and sustainability programs that make a real difference.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.
•