HIDDEN HEARING - ABOUT US

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of and performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirement

RESPONSIBILITIES

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of and performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirements

ROLE REQUIREMENTS

• Qualified HAD or Pre-Registered HAD
• Hold current HCPC registration
• Be a member or be prepared to become a member of BSHAA
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload
• Hold current driving licence