English version to follow.

• Département : Service à la clientèle
• Statut : Permanent, Temps plein
• Heures de travail : 37,5 heures par semaine, du lundi au vendredi, de 9h00 à 17h00
• Lieu de travail : Hybride (Télétravail et sur site)
• Superviseur immédiat : Gestionnaire du service à la clientèle

REQUIREMENTS

• Education: Completion of a Diploma of College Studies (DEC).
• Language Proficiency: Fluently Bilingual (English and French).
• Experience:
• Previous experience in a customer service role is preferred.
• Core Skills & Abilities:
• Excellent Interpersonal Skills: You’ll be building relationships with customers and collaborating internally.
• Strong Written and Verbal Communication Skills: Clarity is key when liaising between departments and assisting customers.
• High Level of Accuracy and Strong Attention to Detail: Essential for precise order entry and data management.
• Exceptional Organizational Skills and Effective Time Management: You’ll juggle multiple orders, deadlines, and diverse tasks efficiently.
• Proven Problem-Solving Abilities: You’ll identify and resolve discrepancies and investigate customer solutions.
• Ability to Multi-task and Work Well Under Pressure: The role is fast paced with shifting priorities and covers for Account Managers.
• Ability to Adapt to Changing Priorities: Flexibility is a must in a dynamic environment.
• Ability to Work Well in a Team Environment: Collaboration with various internal departments is central to success.
• Computer Literate - Strong Knowledge of Microsoft Office.
• Proactive and Resourceful: You’ll be expected to identify opportunities and proactively seek solutions.
• Capacity to quickly learn and retain extensive product knowledge.
• Knowledge of manufacturing is an asset.

GENERAL DUTIES:

• Carry out all other tasks inherent to the position.