A.C.T. Equipment Sales Ltd is a leading supplier of industrial tools specializing in abrasives & cutting tools in Canada. In 2023 A.C.T. was acquired by the PTSolutions division of Berkshire Tool Supply Group (BTSG). PTSolutions founded in 1951, with 45 locations in the United States, is one of the leading suppliers of cutting tools, MRO, and machinery, and is ranked in the Top 50 industrial distributors in the United States. Joining PTSolutions and BTSG allows A.C.T. to accelerate our expansion plans, enhance our product/service offerings, and provide an even better customer experience. Their expertise, resources, and industry knowledge will help us drive innovation, improve operational efficiencies, and maintain our commitment to delivering exceptional quality and value to help industries in Canada grow.
At A.C.T. we are looking to add to our growing team of Inside Sales/Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we’re looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.
If your experience aligns with the description below and you’re ready to be a part of a growing team and a true partner to our customers, then Apply Now at careers@actequipment.com! Placement will occur ASAP.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

· Excellent communication skills including verbal, written, and interpersonal are required
· Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
· Strong problem solving and deductive reasoning skills
· Customer-centric attitude and a desire to grow with & contribute to customer-focused company
· Must have the ability to establish rapport and build demand over the phone
· Ability to multi-task, prioritize, and manage time effectively
· Ability to work with cross-functional teams to achieve company goals
· Must have experience with Machine Shop and/or Fabrication cutting tools and abrasives products

THE MOST QUALIFIED CANDIDATES WILL HAVE:

· 2+ years of experience in Customer Service
· Knowledge of cutting tools
This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.
This position is based in our Edmonton, AB facility, so only candidates residing in Edmonton and surrounding areas will be considered. This position does not offer remote work possibilities. Must be legally entitled to work in Canada.
Apply Now!
· Email your resume to: careers@actequipment.com
· Subject Line must read: Edmonton CSR
We thank you in advance for your interest. To ensure the best use of your time and ours, only applicants with the proper qualifications will be contacted.
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Work Location: In perso

· Process customer orders, changes, and returns according to established department policies and procedures.
· Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
· Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
· Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
· Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
· Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
· Other duties as assigned.