ACT Physiotherapy and Health Services, located in the heart of Downtown Milton, is seeking a highly motivated and organized individual to join our dynamic team as an Office Administrator/Receptionist. This is a fantastic opportunity for a proactive, customer-focused individual who thrives in a fast-paced, high-energy environment.

KEY QUALIFICATIONS:

• Proven ability to deliver outstanding customer service with a positive attitude.
• Excellent phone manners and interpersonal skills, with the ability to build rapport quickly.
• Strong organizational skills, with the ability to multitask and work under pressure in a fast-paced setting.
• Proficient with computers, including email, scheduling software, and Microsoft Office.
• Self-motivated and capable of working independently while supporting the broader team and working on external and internal marketing initiatives.
• Experience in marketing is preferred
• Experience in a busy medical or rehabilitation clinic environment is highly desirable.

• Patient Management: Check-in and check-out patients.
• Appointment Scheduling: Book appointments both over the phone and in-person.
• Communication: Handle phone calls, emails, and faxes, liaising with patients, insurance companies, and physician offices in a professional manner.
• Billing & Insurance: Process billing for third-party providers, including WSIB and motor vehicle insurance, as well as manage accounts receivable and collections.
• Treatment Plan Management: Keep track of approvals and denials for treatment plans, ensuring all documentation is up to date.
• Helping business growth with the planning and taking marketing initiative.
• Administrative Support: Perform general office tasks such as laundry and housekeeping to maintain a clean and welcoming clinic environment.
• Customer Service Excellence: Strive to provide an exceptional experience for every patient, ensuring satisfaction and a high level of care throughout their visit.