JOIN THE FUTURE OF COMMERCE WITH WHATNOT!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you’ll be building the foundation for helping early sellers achieve near and long term business success. As an early member of our Customer Success team, you will be instrumental in helping define our post-sales motion at Whatnot. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.

• Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers’ business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals.
• Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.