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Incident Manager (Banking Domain - Application) at SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Operations, Infrastructure, Handover, Software Development Methodologies, Continuous Process Improvement, Process Design
Specialization
Incident management
Qualification
Graduate
Principal Platform Engineer / Linux (Onsite) at Raytheon
Aurora, CO 80011, USA - Full Time
Skills Needed
Docker, Ruby, Information Technology, Vmware, Java, Programming Languages, Bash, C++, Server Management, Physics, Computer Science, Windows, Kubernetes, Computer Engineering
Specialization
Computer science computer engineering information technology or physics and 8 years of related work experience
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Principal, Technology and Business Consulting at Pariveda Solutions
New York, New York, USA - Full Time
Skills Needed
Vendors, Value Propositions, Technical Architecture, Development Projects, Sponsorship
Qualification
Graduate
Tax Incentives Manager/Senior Manager - Lisboa at EY
Lisboa, Área Metropolitana de Lisboa, Portugal - Full Time
Skills Needed
Critical Thinking, Confidentiality, Professional Responsibility
Specialization
Economics, Engineering
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Principal Data Engineer (All Genders) at Zalando
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
APPRENTICE ( Aprendiz Inces Electromecánico) at AMCOR
Valencia, Carabobo, Venezuela - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal at Evergreen Middle School 2025-2026 at Lake Washington School District
Redmond, WA 98053, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Product Manager, Product and Platform at Blue Shield of California
Oakland, CA 94607, USA - Full Time
Skills Needed
Management Consulting, Leadership Skills, Communication Skills, Entrepreneurship
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Principal Enterprise Architect - Supply Chain at KimberlyClark
Bogotá, Cundinamarca, Colombia - Full Time
Skills Needed
Engineers, Data Processing, Business Continuity, High Availability, Risk, Transportation Management, Injury, Consideration, Automation, Supply Chain Operations, Allowances, Technology Governance, Analytics, Consumer Goods, Security, Design, Supply Chain, Disaster Recovery
Qualification
Graduate
Associate Principal Solution Architect (CRM) at Dyson
Kraków, małopolskie, Poland - Full Time
Skills Needed
Salesforce, Togaf, Cms, Collaborative Environment, Continuous Improvement
Qualification
Graduate
Nordic Category & Brand Lead Skincare - LUXE at LOreal
Espoo, Etelä-Suomi, Finland - Full Time
Skills Needed
Sales Performance, Denmark, Empower, Education Strategy, Norway
Qualification
Graduate
SUPERVISEUR - Bois, matériaux et quincaillerie at The Home Depot Canada
Trois-Rivières, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal IT Infrastructure Engineer (d/m/w) at Haufe Group
Freiburg, Baden-Württemberg, Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Engineer- Nutanix Cloud Manager (NCM) at Nutanix
San Jose, CA 95110, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Childcare Educator - Inclusion Support Worker at Little Graces Childcare Centre
ECN2, , Australia - Full Time
Skills Needed
Early Childhood Education
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior or Principal Mechanical Engineer (Water) at WSP
Exeter, England, United Kingdom - Full Time
Skills Needed
Budget Constraints, Water Treatment, Technical Leadership, Calculations, Water Industry, Progression, Schedules, Ceng, Collaboration
Specialization
Management, Design
Qualification
Graduate
specialist Linux MacOS ThinClients werkplekken at Politie
Odijk, Utrecht, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior / Principal SAP Consultant ERP (w/m/d) at ioDigitalSolutions GmbH
Deutschland, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Principal Software Developer - Singapore at Fortinet
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
BSc
Senior/Principal Product Manager - Snowflake ML at Snowflake
Menlo Park, California, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Incident Manager (Banking Domain - Application) at SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

27 Sep, 25

Salary

8000.0

Posted On

27 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations, Infrastructure, Handover, Software Development Methodologies, Continuous Process Improvement, Process Design

Industry

Information Technology/IT

Description

We are looking to hire an experienced Incident Manager in Singapore to support our client, a top global investment bank.
The Incident Manager will provide frontline Incident management support for the bank’s Regional Banking Applications in APAC.
This role is the key focal point for the customer/client /associate experience and owns speedy and satisfactory conclusion restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause follow-up. Apart from that, the role will work with business/internal stakeholder to provide input for incident reporting.

REQUIRED SKILL:

  • Bachelor’s degree (prefer IT/CS specialization) with min 6 years of relevant Experience of performing roles in Incident Management
  • Prior Triaging, Banking and payments related experience supporting multiple regions is a must.
  • ITIL V3 Foundation Certification
  • IT Support / Service Support experience
  • Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.
  • Experience in developing documentation materials for processes.
  • Integrates best practices with process design to ensure continuous process improvement.
  • Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns, and opinions across differing levels of management.
  • Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
  • A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision.
  • Partner with other regional teams and have clear understanding of incidents from other time zones as part of handover.
  • Lead shift operations and ensure smooth handovers.

DESIRED SKILLS

  • Experience of process design & process improvement tools
  • Experience of SIX SIGMA / DMAIC phases
  • Experience of working in a large enterprise IT organization
  • Experience in the financial sector
  • Knowledge of software development methodologies
  • Exposure to Risk management standards and practices
  • Project management training/certification desired
Responsibilities
  • Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements, and the needs of the organization.
  • Prior Triaging, Banking and payments related experience supporting multiple regions is a must.
  • Role is to support payments application related to regional (APAC/EMEA/AMRS) or global business.
  • The roles involve in managing End to End Triages with various business partners (Tech & Business) to recover the services on a timely basis. This may require the individual to do out of box thinking and go the extra mile to recover the issues in timely manner.
  • Provide Periodic comms at the various stages of the triage to Senior Tech./Business Execs on a timely basis.
  • Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented, and resolved.
  • Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements, and the needs of the organization.
  • Communicate effectively with management and stakeholder on the status and remediation of incidents.
  • Manage known errors and ensure that operational workarounds are fully documented.
  • Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics.
  • Production and publication of critical management information
  • Participate in meetings with Senior Management and provide appropriate input and feedback.
  • The successful candidate will need to come up to speed on several existing systems and processes quickly and to be able to identify gaps between their output and business requirements.
Incident Manager (Banking Domain - Application) at SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Operations, Infrastructure, Handover, Software Development Methodologies, Continuous Process Improvement, Process Design
Specialization
Incident management
Qualification
Graduate
Principal Platform Engineer / Linux (Onsite) at Raytheon
Aurora, CO 80011, USA - Full Time
Skills Needed
Docker, Ruby, Information Technology, Vmware, Java, Programming Languages, Bash, C++, Server Management, Physics, Computer Science, Windows, Kubernetes, Computer Engineering
Specialization
Computer science computer engineering information technology or physics and 8 years of related work experience
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Principal, Technology and Business Consulting at Pariveda Solutions
New York, New York, USA - Full Time
Skills Needed
Vendors, Value Propositions, Technical Architecture, Development Projects, Sponsorship
Qualification
Graduate
Tax Incentives Manager/Senior Manager - Lisboa at EY
Lisboa, Área Metropolitana de Lisboa, Portugal - Full Time
Skills Needed
Critical Thinking, Confidentiality, Professional Responsibility
Specialization
Economics, Engineering
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Principal Data Engineer (All Genders) at Zalando
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
APPRENTICE ( Aprendiz Inces Electromecánico) at AMCOR
Valencia, Carabobo, Venezuela - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal at Evergreen Middle School 2025-2026 at Lake Washington School District
Redmond, WA 98053, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Product Manager, Product and Platform at Blue Shield of California
Oakland, CA 94607, USA - Full Time
Skills Needed
Management Consulting, Leadership Skills, Communication Skills, Entrepreneurship
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Principal Enterprise Architect - Supply Chain at KimberlyClark
Bogotá, Cundinamarca, Colombia - Full Time
Skills Needed
Engineers, Data Processing, Business Continuity, High Availability, Risk, Transportation Management, Injury, Consideration, Automation, Supply Chain Operations, Allowances, Technology Governance, Analytics, Consumer Goods, Security, Design, Supply Chain, Disaster Recovery
Qualification
Graduate
Associate Principal Solution Architect (CRM) at Dyson
Kraków, małopolskie, Poland - Full Time
Skills Needed
Salesforce, Togaf, Cms, Collaborative Environment, Continuous Improvement
Qualification
Graduate
Nordic Category & Brand Lead Skincare - LUXE at LOreal
Espoo, Etelä-Suomi, Finland - Full Time
Skills Needed
Sales Performance, Denmark, Empower, Education Strategy, Norway
Qualification
Graduate
SUPERVISEUR - Bois, matériaux et quincaillerie at The Home Depot Canada
Trois-Rivières, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal IT Infrastructure Engineer (d/m/w) at Haufe Group
Freiburg, Baden-Württemberg, Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Principal Engineer- Nutanix Cloud Manager (NCM) at Nutanix
San Jose, CA 95110, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Childcare Educator - Inclusion Support Worker at Little Graces Childcare Centre
ECN2, , Australia - Full Time
Skills Needed
Early Childhood Education
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior or Principal Mechanical Engineer (Water) at WSP
Exeter, England, United Kingdom - Full Time
Skills Needed
Budget Constraints, Water Treatment, Technical Leadership, Calculations, Water Industry, Progression, Schedules, Ceng, Collaboration
Specialization
Management, Design
Qualification
Graduate
specialist Linux MacOS ThinClients werkplekken at Politie
Odijk, Utrecht, Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior / Principal SAP Consultant ERP (w/m/d) at ioDigitalSolutions GmbH
Deutschland, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Principal Software Developer - Singapore at Fortinet
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
BSc
Senior/Principal Product Manager - Snowflake ML at Snowflake
Menlo Park, California, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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