The Services Coordinator is responsible for coordinating, scheduling, dispatching, and supporting the team of engineers. The primary duty of the Services Coordinator is answering all inbound phone calls and creating/modifying tickets and projects, then assigning engineers based on predetermined time estimates and schedule availability.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent experience
• 2+ years of service call triaging, dispatching, or answering services
• Sense of urgency
• Ability to handle multiple tasks and priorities
• Strong interpersonal communication and team-based skills
• Exceptional oral and written communication skills
• Critical attention to detail
• Ability to consistently follow policies and procedures
• Technologically inclined

PREFERRED QUALIFICATIONS:

• Experience with ticketing and asset management systems
• Basic technology troubleshooting skills
• Help desk dispatch, coordination, management
  Job Type: Full-time
  Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Provide detailed and effective communication to internal and external customers.
• Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
• Real-time metric monitoring and management of the ticketing and project system.
• Handles several tasks simultaneously (i.e., answering phone calls, distributing ticket workloads).
• Communicates with the Service Delivery Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes, etc.).
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Dispatching to ensure all tickets and projects assigned, the queues are actively monitored, and onsite work is scheduled.
• Ticket and project follow-ups to ensure engineer notes are added based on current policies and procedures.
• Recurring service ticket management.
• Blast email communications (weather, zero-day vulnerabilities, etc.).
• Other duties as assigned.