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Incident Manager at ALTEN Consulting Services GmbH
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
Candidates should have a Bac +5 degree in computer science and 3 to 5 years of experience. Proficiency in ITIL V3, ISO 20000, and good communication skills in French and English are required.
Experience Required
Minimum 2 year(s)
Incident Manager at Omilia
, , Greece - Full Time
Skills Needed
Incident Management, Communication, Stakeholder Management, Service Management, Operations Leadership, Cloud, Saas, Technical Account Management, Collaboration, Problem Solving, Process Improvement, Monitoring Tools, Escalation, Post Incident Review, Calm Under Pressure, Ownership
Specialization
Candidates should have prior experience in Service Management or a similar coordination-heavy role, with familiarity in incident response frameworks. The ability to remain calm under pressure and communicate effectively with diverse stakeholders is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Communication, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role, such as coaching or managing teachers. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
New York, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Tenacity, Time Management, Systems Thinking, Coaching, Leadership, Communication, Collaboration
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools and culturally responsive practices.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Newark, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Commitment To Mission, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Lely
Maassluis, South Holland, Netherlands - Full Time
Skills Needed
Incident Management, Problem Management, Itil Processes, Stakeholder Management, Analytical Skills, Communication Skills, Proactive Attitude, Continuous Improvement, Technical Background, Team Coordination
Specialization
Candidates should have a completed higher education degree in IT or a related field and several years of experience in incident or problem management. Strong knowledge of ITIL processes and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
Incident Analyst at Bamboo Health
, , United States - Full Time
Skills Needed
Incident Analysis, Troubleshooting, Customer Service, Documentation, Collaboration, Process Improvement, Network Systems, Application Performance, Communication, Analytical Skills, Aws, Linux, Itil, Automation, Problem Solving, Technical Support
Specialization
Candidates should have a Computer Sciences degree or 1-3 years of equivalent experience in a Network Operations Center. Experience in troubleshooting application processes and network systems is essential, along with strong communication and customer service skills.
Incident Manager at IPF Digital
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Incident Management, Governance, Stakeholder Relationship Management, Problem Management, Measurement, Learning And Development, Communication, It Service Management, Regulatory Compliance, Root Cause Analysis, Continuous Improvement, Performance Indicators, Training, Collaboration, English, Estonian
Specialization
Experience managing end-to-end incident management in complex IT or digital environments is required. Hands-on use of IT Service Management tools and exposure to regulatory environments is also preferred.
Experience Required
Minimum 5 year(s)
School Principal at Elevate
Shenyang, Liaoning, China - Full Time
Skills Needed
School Leadership, Esl Teaching, Coaching, Communication, Organization, People Management, Curriculum Planning, Classroom Observation, Feedback, Continuous Improvement, Student Progress Tracking, Parent Communication, Team Culture, Academic Expectations, Scheduling, Performance Management
Specialization
Candidates must have a bachelor's degree or higher and proven school leadership experience. A strong understanding of ESL teaching and effective coaching skills are also required.
Experience Required
Minimum 5 year(s)
Incident Manager at Tata Teleservices Career Portal
Pune, maharashtra, India - Full Time
Skills Needed
Incident Management, Cloud Services, Saas, Itsm Tools, Technical Analysis, Stakeholder Management, Communication, Problem Management, Sla Management, Process Improvement, Knowledge Management, Team Leadership, Major Incident Response, Cross Functional Coordination, Time Management, Log Analysis, Error Message Analysis
Specialization
Candidates should have over 10 years of experience in IT services management, with at least 5 years in incident management for Cloud and SaaS services. Key certifications include ITIL and a fundamental technical certification in Cloud and SaaS technologies.
Experience Required
Minimum 10 year(s)
Incident Manager at SAIC
, North Carolina, United States - Full Time
Skills Needed
Network Management, Troubleshooting, Analytic Skills, Diagnostic Skills, Communication Skills, Software Development, Security, End User Computing, Vpn Services, Wan/Lan Management, Technical Skills, Government Policies, Circuit Restoration, Mobile Device Support, Pc Hardware, Software Protocols
Specialization
Candidates must have a Bachelor's Degree and 4+ years of related experience or equivalent qualifications. They are required to have DoDD 8570.01-M IAT Level II and CCNA certifications.
Experience Required
Minimum 5 year(s)
Incident Manager at SAIC
, North Carolina, United States - Full Time
Skills Needed
Network Management, Troubleshooting, Analytic Skills, Diagnostic Skills, Communication Skills, Software Development, Security, End User Computing, Vpn Services, Wan/Lan Management, Technical Skills, Government Compliance, Circuit Restoration, Mobile Device Support, Pc Hardware, Software Protocols
Specialization
Candidates must have a Bachelor's Degree and 4+ years of related experience or equivalent. They must also possess DoDD 8570.01-M IAT Level II and CCNA certifications.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Newark, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Tenacity, Personal Responsibility, Communication, Coaching, Leadership, Collaboration
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
New York, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Tenacity, Personal Responsibility, Time Management, Systems Thinking, Coaching, Leadership, Communication
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Rochester, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Commitment, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Boston, Massachusetts, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Complex Problem Solving, Communication, Collaboration, Coaching, Leadership, Tenacity
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Ericsson
Bengaluru, karnataka, India - Full Time
Skills Needed
Troubleshooting, Telecom, Incident Management, Itil, Mobile Communications, Dispatch, Problem Solving, Stress Management
Specialization
Candidates should have more than 2 years of troubleshooting experience in the telecom domain and an engineering degree or equivalent. They must possess full knowledge of the end-to-end incident handling process and ITIL expertise.
Experience Required
Minimum 2 year(s)
Incident Manager at SAIC
, , - Full Time
Skills Needed
Incident Management, Itil, Remedy, Data Analysis, Process Improvement, Communication, Attention To Detail, Collaboration
Specialization
A DoD TS/SCI clearance and Remedy experience are required for this position. Strong written and verbal skills, attention to detail, and the ability to work nights, weekends, and holidays are also necessary.
Experience Required
Minimum 2 year(s)
Incident Manager at Altera Digital Health India
, South Karelia, Finland - Full Time
Skills Needed
Incident Management, Microsoft Environment, Azure, Ms Operating Systems, Sql Server, Critical Situation Management, Collaboration Skills, Communication, Root Cause Analysis, Mentoring, Client Expectations, Proactive Work, Team Leadership, Problem Solving, Business Impact Management, Service Level Agreements
Specialization
Healthcare experience is preferred along with proven experience in incident management and a strong understanding of Microsoft technologies. Excellent collaboration and communication skills are essential for this role.
Experience Required
Minimum 5 year(s)
Incident Manager at Omilia
, , Australia - Full Time
Skills Needed
Incident Management, Communication, Stakeholder Management, Process Improvement, Operational Readiness, Cloud Platforms, Saas, Service Management, Collaboration, Problem Solving, Technical Account Management, Monitoring Tools, Escalation Protocols, Post Incident Reviews, Calm Under Pressure, Ownership
Specialization
Candidates should have experience in service management or operations leadership and familiarity with incident response frameworks. A background in client-facing roles, particularly in technical account management, is preferred.
Experience Required
Minimum 5 year(s)
Incident Manager at ALTEN Consulting Services GmbH
Rabat, Rabat-Salé-Kénitra, Morocco -
Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ITIL V3, ISO 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor

Industry

Engineering Services

Description
Description de l'entreprise ALTEN MAROC, Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2200 collaborateurs et vise un centre d’excellence de 3300 ALTENiens en fin 2027. Elle s’impose aujourd’hui comme un acteur stratégique dans l’accompagnement du développement professionnel des ingénieurs. Notre mission : Répondre aux ambitions technologiques de nos clients — grands donneurs d’ordre internationaux — dans les secteurs de l’automobile, du ferroviaire, de la R&D et de l’IT, des télécommunications et des médias. Rejoindre ALTEN MAROC, c’est intégrer un écosystème d’excellence et bénéficier : • D’un parcours de carrière personnalisé et évolutif • D’une politique ambitieuse de développement des compétences • D’un environnement de travail stimulant, collaboratif et porteur de sens Description du poste Dans le cadre de ce rôle, vos principales missions seront les suivantes : Gérer le backlog incident customer BtoC recu du niveau 2.5 ou autres niveaux 3, en priorisant selon le degré d’urgence, de la réception à la résolution. (analyse, tests , suivi et capitalisation) Gérer les escalades, contacter les équipes techniques, informer les interlocuteurs métiers sur l’avancée de la résolution. Créer le ticket problème si root cause inconnue ou récurrence afin de prévenir les incidents et de réduire leur nombre. Prévenir et mettre en place les processus correctifs adéquats Investiguer en profondeur les incidents Rédiger la documentation pour le traitement des tickets internes à l'équipe Être en support de l'équipe opérateur Contribuer à la réunion qualité Contribuer à l'autonomie des niveaux de la chaine d'escalade 1 et 2 plus proches des clients Qualifications Diplôme : Bac +5 en informatique Expérience : de 3à 5ans Compétences : Méthodologiques : référentiels et normes : ITIL V3, ISO 20000, Service Now, Confluence. Bonne Communication en Français (écrit parlé) Bon anglais (écrit et parlé) Bon esprit d’analyse Orienté solution Rigueur Informations complémentaires Au plaisir de vous lire!
Responsibilities
The Incident Manager will manage the incident backlog from customer BtoC, prioritizing incidents from receipt to resolution. They will also handle escalations, communicate with technical teams, and create problem tickets for recurring issues.
Incident Manager at ALTEN Consulting Services GmbH
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
Candidates should have a Bac +5 degree in computer science and 3 to 5 years of experience. Proficiency in ITIL V3, ISO 20000, and good communication skills in French and English are required.
Experience Required
Minimum 2 year(s)
Incident Manager at Omilia
, , Greece - Full Time
Skills Needed
Incident Management, Communication, Stakeholder Management, Service Management, Operations Leadership, Cloud, Saas, Technical Account Management, Collaboration, Problem Solving, Process Improvement, Monitoring Tools, Escalation, Post Incident Review, Calm Under Pressure, Ownership
Specialization
Candidates should have prior experience in Service Management or a similar coordination-heavy role, with familiarity in incident response frameworks. The ability to remain calm under pressure and communicate effectively with diverse stakeholders is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Communication, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role, such as coaching or managing teachers. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
New York, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Tenacity, Time Management, Systems Thinking, Coaching, Leadership, Communication, Collaboration
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools and culturally responsive practices.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Newark, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Commitment To Mission, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Lely
Maassluis, South Holland, Netherlands - Full Time
Skills Needed
Incident Management, Problem Management, Itil Processes, Stakeholder Management, Analytical Skills, Communication Skills, Proactive Attitude, Continuous Improvement, Technical Background, Team Coordination
Specialization
Candidates should have a completed higher education degree in IT or a related field and several years of experience in incident or problem management. Strong knowledge of ITIL processes and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
Incident Analyst at Bamboo Health
, , United States - Full Time
Skills Needed
Incident Analysis, Troubleshooting, Customer Service, Documentation, Collaboration, Process Improvement, Network Systems, Application Performance, Communication, Analytical Skills, Aws, Linux, Itil, Automation, Problem Solving, Technical Support
Specialization
Candidates should have a Computer Sciences degree or 1-3 years of equivalent experience in a Network Operations Center. Experience in troubleshooting application processes and network systems is essential, along with strong communication and customer service skills.
Incident Manager at IPF Digital
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Incident Management, Governance, Stakeholder Relationship Management, Problem Management, Measurement, Learning And Development, Communication, It Service Management, Regulatory Compliance, Root Cause Analysis, Continuous Improvement, Performance Indicators, Training, Collaboration, English, Estonian
Specialization
Experience managing end-to-end incident management in complex IT or digital environments is required. Hands-on use of IT Service Management tools and exposure to regulatory environments is also preferred.
Experience Required
Minimum 5 year(s)
School Principal at Elevate
Shenyang, Liaoning, China - Full Time
Skills Needed
School Leadership, Esl Teaching, Coaching, Communication, Organization, People Management, Curriculum Planning, Classroom Observation, Feedback, Continuous Improvement, Student Progress Tracking, Parent Communication, Team Culture, Academic Expectations, Scheduling, Performance Management
Specialization
Candidates must have a bachelor's degree or higher and proven school leadership experience. A strong understanding of ESL teaching and effective coaching skills are also required.
Experience Required
Minimum 5 year(s)
Incident Manager at Tata Teleservices Career Portal
Pune, maharashtra, India - Full Time
Skills Needed
Incident Management, Cloud Services, Saas, Itsm Tools, Technical Analysis, Stakeholder Management, Communication, Problem Management, Sla Management, Process Improvement, Knowledge Management, Team Leadership, Major Incident Response, Cross Functional Coordination, Time Management, Log Analysis, Error Message Analysis
Specialization
Candidates should have over 10 years of experience in IT services management, with at least 5 years in incident management for Cloud and SaaS services. Key certifications include ITIL and a fundamental technical certification in Cloud and SaaS technologies.
Experience Required
Minimum 10 year(s)
Incident Manager at SAIC
, North Carolina, United States - Full Time
Skills Needed
Network Management, Troubleshooting, Analytic Skills, Diagnostic Skills, Communication Skills, Software Development, Security, End User Computing, Vpn Services, Wan/Lan Management, Technical Skills, Government Policies, Circuit Restoration, Mobile Device Support, Pc Hardware, Software Protocols
Specialization
Candidates must have a Bachelor's Degree and 4+ years of related experience or equivalent qualifications. They are required to have DoDD 8570.01-M IAT Level II and CCNA certifications.
Experience Required
Minimum 5 year(s)
Incident Manager at SAIC
, North Carolina, United States - Full Time
Skills Needed
Network Management, Troubleshooting, Analytic Skills, Diagnostic Skills, Communication Skills, Software Development, Security, End User Computing, Vpn Services, Wan/Lan Management, Technical Skills, Government Compliance, Circuit Restoration, Mobile Device Support, Pc Hardware, Software Protocols
Specialization
Candidates must have a Bachelor's Degree and 4+ years of related experience or equivalent. They must also possess DoDD 8570.01-M IAT Level II and CCNA certifications.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Newark, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Tenacity, Personal Responsibility, Communication, Coaching, Leadership, Collaboration
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
New York, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Tenacity, Personal Responsibility, Time Management, Systems Thinking, Coaching, Leadership, Communication
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Rochester, New York, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Systems Thinking, Tenacity, Personal Responsibility, Commitment, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, and a commitment to the mission of Uncommon Schools is essential.
Experience Required
Minimum 5 year(s)
Principal Fellow at Uncommon Schools
Boston, Massachusetts, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Professional Growth, Time Management, Complex Problem Solving, Communication, Collaboration, Coaching, Leadership, Tenacity
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Ericsson
Bengaluru, karnataka, India - Full Time
Skills Needed
Troubleshooting, Telecom, Incident Management, Itil, Mobile Communications, Dispatch, Problem Solving, Stress Management
Specialization
Candidates should have more than 2 years of troubleshooting experience in the telecom domain and an engineering degree or equivalent. They must possess full knowledge of the end-to-end incident handling process and ITIL expertise.
Experience Required
Minimum 2 year(s)
Incident Manager at SAIC
, , - Full Time
Skills Needed
Incident Management, Itil, Remedy, Data Analysis, Process Improvement, Communication, Attention To Detail, Collaboration
Specialization
A DoD TS/SCI clearance and Remedy experience are required for this position. Strong written and verbal skills, attention to detail, and the ability to work nights, weekends, and holidays are also necessary.
Experience Required
Minimum 2 year(s)
Incident Manager at Altera Digital Health India
, South Karelia, Finland - Full Time
Skills Needed
Incident Management, Microsoft Environment, Azure, Ms Operating Systems, Sql Server, Critical Situation Management, Collaboration Skills, Communication, Root Cause Analysis, Mentoring, Client Expectations, Proactive Work, Team Leadership, Problem Solving, Business Impact Management, Service Level Agreements
Specialization
Healthcare experience is preferred along with proven experience in incident management and a strong understanding of Microsoft technologies. Excellent collaboration and communication skills are essential for this role.
Experience Required
Minimum 5 year(s)
Incident Manager at Omilia
, , Australia - Full Time
Skills Needed
Incident Management, Communication, Stakeholder Management, Process Improvement, Operational Readiness, Cloud Platforms, Saas, Service Management, Collaboration, Problem Solving, Technical Account Management, Monitoring Tools, Escalation Protocols, Post Incident Reviews, Calm Under Pressure, Ownership
Specialization
Candidates should have experience in service management or operations leadership and familiarity with incident response frameworks. A background in client-facing roles, particularly in technical account management, is preferred.
Experience Required
Minimum 5 year(s)