Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement. We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.
This position serves as a conduit for the engineering, sales and project management group at FLSmidth, providing necessary feedback and recommendations regarding installed equipment in the field. It is desirable that the candidate be located within 30 miles from an international airport.

Your responsibilities

• Comply with FLSmidth safety policies and support initiatives which include a zero tolerance for lost time incidents; comply with multiple customer site policies and procedures while maintaining the FLSmidth culture.
• Demonstrate and promote safe work behavior at all times.
• Actively participate in risk assessment and risk management activities.
• Provide technical assistance with mechanical assembly, installation, commissioning and testing of FLSmidth equipment.
• Assist with preparation of equipment assembly and checkout documentation and testing procedures.
• Assist with equipment maintenance and refurbishment.
• Provide technical support to the Customer Service Aftermarket Sales department.
• Proactively contribute to commissioning activities in accordance with the approved commissioning plan and procedures.
• Provide feedback to engineering on field issues and offer recommendations for equipment design modifications and improvements.
• Liaise amicably and professionally with all levels of customer and company personnel to achieve desired outcomes.
• Assist with expediting and scheduling to achieve or exceed customer expectations.
• Support Aftermarket Spares and Service Sales via the Customer Service Department (CSD) Sales and Service team.
• Represent FLSmidth in all settings with the utmost professional image.
• Recommend updates to drawings and registers as required in accordance with established company policies and procedures.
• Report customer activities and sales opportunities by completion of CRM data sheets.
• Perform onsite inspections of FLSmidth equipment and develop detailed report including operational recommendations.
• Observe and execute all job responsibilities in accordance with established company policies and procedures.
• Assume other duties as may be directed from time to time, including on-site training of personnel in accordance with FLSmidth Training Policies.
• Required frequent remote and extended travel to fulfil Field Service duties

What you bring

• Mechanical or metallurgical engineering degree required or 10 years’ experience working as a fixed plant operator or maintenance technician at a mine site
• Travel 50-65% to remote locations to support equipment installation and commissioning

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.
About FLS
FLSmidth is the full flowsheet technology and service supplier to the global mining industry. We help our customers to improve performance, lower operating costs and reduce environmental impact.
With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions production by 2030, supporting a green transition built upon sustainable materials.
We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our 11,900 employees worldwide. For further information on FLSmidth business and services, visit
www.flsmidth.com

• Comply with FLSmidth safety policies and support initiatives which include a zero tolerance for lost time incidents; comply with multiple customer site policies and procedures while maintaining the FLSmidth culture.
• Demonstrate and promote safe work behavior at all times.
• Actively participate in risk assessment and risk management activities.
• Provide technical assistance with mechanical assembly, installation, commissioning and testing of FLSmidth equipment.
• Assist with preparation of equipment assembly and checkout documentation and testing procedures.
• Assist with equipment maintenance and refurbishment.
• Provide technical support to the Customer Service Aftermarket Sales department.
• Proactively contribute to commissioning activities in accordance with the approved commissioning plan and procedures.
• Provide feedback to engineering on field issues and offer recommendations for equipment design modifications and improvements.
• Liaise amicably and professionally with all levels of customer and company personnel to achieve desired outcomes.
• Assist with expediting and scheduling to achieve or exceed customer expectations.
• Support Aftermarket Spares and Service Sales via the Customer Service Department (CSD) Sales and Service team.
• Represent FLSmidth in all settings with the utmost professional image.
• Recommend updates to drawings and registers as required in accordance with established company policies and procedures.
• Report customer activities and sales opportunities by completion of CRM data sheets.
• Perform onsite inspections of FLSmidth equipment and develop detailed report including operational recommendations.
• Observe and execute all job responsibilities in accordance with established company policies and procedures.
• Assume other duties as may be directed from time to time, including on-site training of personnel in accordance with FLSmidth Training Policies.
• Required frequent remote and extended travel to fulfil Field Service dutie