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Reservations Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Luxury Hotel Reservations, Team Leadership, Customer Service, Data Management, Revenue Management, Attention To Detail, Collaboration, Communication, Problem Solving, Organizational Skills, Forecasting, Performance Analysis, Sop Development, Guest Relations, Service Excellence, Personalized Service
Specialization
Candidates should have proven experience in luxury hotel reservations, with at least 3 years in a senior role. A strong command of property management systems and a guest-first mindset are essential.
Experience Required
Minimum 5 year(s)
IT Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
It Engineering, Technical Leadership, Troubleshooting, Communication, Organizational Skills, Attention To Detail, Proactive Mindset, Security Awareness, Av Systems, Building Management Systems, Guest Services Technology, Automation, Training, Mentoring, Procurement, Preventative Maintenance
Specialization
Candidates should have at least 5 years of experience in IT engineering, preferably in luxury hotels, with strong troubleshooting and communication skills. Familiarity with advanced engineering systems and a proactive mindset are essential.
Experience Required
Minimum 5 year(s)
Arts & Culture Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Creative Production, Project Management, Event Management, Interpersonal Skills, Operational Knowledge, Cultural Understanding, Design Skills, Data Analysis, Time Management, Problem Solving, Community Engagement, Relationship Building, Guest Experience, Team Collaboration, Adaptability, Innovative Thinking
Specialization
Candidates should have 5+ years of experience in creative production and project management within the luxury space, along with a college degree in a relevant field. A deep understanding of London's cultural scene and strong operational knowledge are essential.
Experience Required
Minimum 5 year(s)
Arts & Culture Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Creative Production, Project Management, Event Management, Networking, Community Engagement, Training, Design, Improvement, Data Analysis, Time Management, Problem Solving, Organizational Skills, Research Skills, Product Sourcing, Entrepreneurial Leadership, Luxury Market Knowledge
Specialization
Candidates must have over 5 years of experience in creative production and project management, along with a relevant college degree. A deep understanding of the luxury market and strong networking skills in London are essential.
Experience Required
Minimum 5 year(s)
Sales Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Sales Support, Client Relationships, Organizational Ability, Attention To Detail, Communication Skills, Interpersonal Skills, Crm Systems, Proactive Mindset, Team Oriented, Adaptability, Local Market Awareness
Specialization
Candidates should have 1-2 years of experience in sales support or hospitality, preferably in a luxury hotel environment. Strong communication, organizational skills, and a proactive mindset are essential.
Director of Security at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Risk Management, Emergency Preparedness, Team Development, Compliance Monitoring, Incident Management, Proactive Risk Identification, Decision Making, Judgment, Hospitality Experience, Security Operations, Training, Communication, Strategic Planning, Service Standards
Specialization
Experienced in leadership within luxury hospitality and able to implement robust procedures while managing risk. Must be calm, confident, and proactive in identifying risks and improving safety standards.
Experience Required
Minimum 5 year(s)
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Sales Strategy, Market Knowledge, Attention To Detail, Collaboration, Organizational Skills, Customer Service, Analytical Skills, Creativity, Proactive Sales, Revenue Targets, Luxury Hospitality, Event Planning
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury or upscale hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Sales Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Sales Support, Client Relationships, Organizational Ability, Attention To Detail, Communication Skills, Interpersonal Skills, Crm Systems, Proactive Mindset, Team Oriented, Local Market Awareness
Specialization
Candidates should have 1-2 years of experience in sales support or hospitality, preferably in a luxury hotel environment. Strong communication, organizational skills, and a proactive mindset are essential.
Chef de Cuisine at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Culinary Techniques, Menu Development, Cost Control, Ingredient Sourcing, Kitchen Management, Leadership Skills, Organisational Skills, Time Management, Team Development, Hygiene Standards, Food Safety, Collaboration, Creativity, Presentation Skills, Service Flow Management, Recruitment
Specialization
Candidates should have 5-10 years of experience in a senior culinary role, with a strong understanding of both modern and classic culinary techniques. Leadership skills and the ability to manage a fast-paced kitchen environment are essential.
Experience Required
Minimum 5 year(s)
IT Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
It Management, Technical Leadership, Troubleshooting, Training, Communication, Organizational Skills, Preventative Maintenance, Building Management Systems, Av Systems, Guest Services Technology, Procurement, Data Protection, Proactive Mindset, Documentation, Automation, Engineering Systems
Specialization
Candidates should have at least 5 years of experience in an IT engineering or technical role, preferably in luxury hotels. Strong troubleshooting skills and the ability to communicate technical issues to non-technical team members are essential.
Experience Required
Minimum 5 year(s)
Talent & Culture Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Human Resources, Talent Acquisition, Learning & Development, Communication, Organization, Attention To Detail, Empathy, Professionalism, Collaboration, Uk Employment Law, Hr Best Practices
Specialization
Candidates should have 1-2 years of experience in a human resources or people-facing administrative role, ideally in luxury hospitality. A genuine care for people and clear communication skills are essential.
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Analytical Skills, Organizational Skills, Detail Oriented, Collaboration, Service Excellence, Market Knowledge, Sales Strategy, Revenue Targets, Proactive Sales, Client Relations, Creativity, Culinary Collaboration
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Director of Housekeeping at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Housekeeping, Guest Experience, Budget Management, Cost Control, Team Building, Operational Expertise, Attention To Detail, Scheduling, Supplier Negotiation, Health And Safety Standards, Sustainability, Housekeeping Software, Collaboration, Problem Solving
Specialization
Candidates should have extensive leadership experience in luxury hotel housekeeping and strong financial acumen. A people-first mindset and proficiency with housekeeping software are essential for success in this role.
Experience Required
Minimum 5 year(s)
General Manager - Major's Grill at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
General Management, Team Leadership, P&L Management, Budgeting, Forecasting, Cost Control, Revenue Optimization, Guest Experience, Operational Procedures, Service Standards, Communication Skills, Fine Dining, Hospitality, Recruitment, Training, Collaboration
Specialization
Candidates should have experience as a General Manager or senior restaurant leader in high-end hospitality, preferably in London. Strong commercial acumen and leadership abilities are essential, along with a passion for fine dining and hospitality.
Experience Required
Minimum 5 year(s)
Education Support Specialist at William & Mary and the Virginia Institute of Marine Science
London, England, United Kingdom - Full Time
Skills Needed
Marine Science, Environmental Science, Science Education, Curriculum Development, Logistical Coordination, Educational Outreach, Communication Skills, Interpersonal Skills, Team Collaboration, Field Programming, Safety Supervision, First Aid Certification, Cpr Certification, Software Proficiency, Public Outreach, Professional Development
Specialization
A bachelor's degree in marine/environmental science, life science, or science education is required, along with a valid driver's license and first aid/CPR certification. Candidates should have knowledge of coastal and estuarine science and experience in educational outreach strategies.
Experience Required
Minimum 2 year(s)
Reservations Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Luxury Hotel Reservations, Team Leadership, Customer Service, Data Management, Revenue Management, Attention to Detail, Collaboration, Communication, Problem Solving, Organizational Skills, Forecasting, Performance Analysis, SOP Development, Guest Relations, Service Excellence, Personalized Service

Industry

Hospitality

Description
Company Description Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life. For more information: auberge.com/cambridge-house/ Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge Job Description As Reservations Manager, you will lead the reservations function with precision, warmth, and commercial insight. This role plays a key part in shaping the guest journey - ensuring every enquiry, every detail, and every interaction reflects the service and care that define Cambridge House. You will oversee all individual bookings, working closely with our revenue, sales, and front-of-house teams to deliver a seamless and personalised experience. Leading a dedicated team, you will ensure each reservation reflects not just efficiency, but the beginning of a meaningful connection with our house. Key Responsibilities: Lead and inspire the reservations team: mentor, support, and guide team members to deliver warm, professional, and attentive service whilst cultivating a culture of accountability and service excellence. Oversee the end‑to‑end reservations process, including responding to enquiries, managing special requests, processing payments, and handling cancellations or amendments. Ensure all reservation data - guest profiles, booking details, billing information, and preferences - is accurate, current, and handled with the utmost discretion. Collaborate closely with the Director of Revenue to forecast occupancy, fine-tune pricing strategies, and optimise distribution to maximise yield and RevPAR. Maintain rate integrity and consistency across all channels (OTAs, direct bookings, corporate and wholesale), while monitoring systems and channel managers for accuracy. Generate and analyse regular performance reports covering reservation metrics, conversion trends, occupancy forecasts, and revenue projections; share actionable insights with senior leadership. Work in partnership with Sales & Marketing to prepare for campaigns, packages, and promotions, ensuring the reservations team is well-briefed and aligned. Ensure service excellence for all guests by anticipating needs and delivering thoughtful, personalised pre‑arrival communication. Liaise with Front Office, Housekeeping, F&B and other departments to ensure all reservation details and guest preferences are communicated clearly and executed seamlessly. Maintain and regularly update SOPs for the reservations function, ensuring adherence to brand standards, GDPR, and internal policies. Qualifications Proven experience in luxury hotel reservations, with at least 3 years in a senior role. Strong command of Property Management and Central Reservations Systems, along with experience managing distribution channels. Solid understanding of revenue management principles and how reservations contribute to commercial performance. A guest-first mindset, committed to delivering seamless, personalised service from the initial enquiry onward. Exceptional attention to detail and accuracy in data handling, guest preferences, and booking records. Organised and solution-oriented, with the ability to manage multiple priorities with poise. Collaborative approach with a natural ability to guide, support, and motivate team members. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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Responsibilities
The Reservations Manager will lead the reservations function, ensuring every guest interaction reflects the service and care of Cambridge House. This includes overseeing the reservations process, collaborating with various teams, and maintaining accurate reservation data.
Reservations Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Luxury Hotel Reservations, Team Leadership, Customer Service, Data Management, Revenue Management, Attention To Detail, Collaboration, Communication, Problem Solving, Organizational Skills, Forecasting, Performance Analysis, Sop Development, Guest Relations, Service Excellence, Personalized Service
Specialization
Candidates should have proven experience in luxury hotel reservations, with at least 3 years in a senior role. A strong command of property management systems and a guest-first mindset are essential.
Experience Required
Minimum 5 year(s)
IT Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
It Engineering, Technical Leadership, Troubleshooting, Communication, Organizational Skills, Attention To Detail, Proactive Mindset, Security Awareness, Av Systems, Building Management Systems, Guest Services Technology, Automation, Training, Mentoring, Procurement, Preventative Maintenance
Specialization
Candidates should have at least 5 years of experience in IT engineering, preferably in luxury hotels, with strong troubleshooting and communication skills. Familiarity with advanced engineering systems and a proactive mindset are essential.
Experience Required
Minimum 5 year(s)
Arts & Culture Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Creative Production, Project Management, Event Management, Interpersonal Skills, Operational Knowledge, Cultural Understanding, Design Skills, Data Analysis, Time Management, Problem Solving, Community Engagement, Relationship Building, Guest Experience, Team Collaboration, Adaptability, Innovative Thinking
Specialization
Candidates should have 5+ years of experience in creative production and project management within the luxury space, along with a college degree in a relevant field. A deep understanding of London's cultural scene and strong operational knowledge are essential.
Experience Required
Minimum 5 year(s)
Arts & Culture Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Creative Production, Project Management, Event Management, Networking, Community Engagement, Training, Design, Improvement, Data Analysis, Time Management, Problem Solving, Organizational Skills, Research Skills, Product Sourcing, Entrepreneurial Leadership, Luxury Market Knowledge
Specialization
Candidates must have over 5 years of experience in creative production and project management, along with a relevant college degree. A deep understanding of the luxury market and strong networking skills in London are essential.
Experience Required
Minimum 5 year(s)
Sales Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Sales Support, Client Relationships, Organizational Ability, Attention To Detail, Communication Skills, Interpersonal Skills, Crm Systems, Proactive Mindset, Team Oriented, Adaptability, Local Market Awareness
Specialization
Candidates should have 1-2 years of experience in sales support or hospitality, preferably in a luxury hotel environment. Strong communication, organizational skills, and a proactive mindset are essential.
Director of Security at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Risk Management, Emergency Preparedness, Team Development, Compliance Monitoring, Incident Management, Proactive Risk Identification, Decision Making, Judgment, Hospitality Experience, Security Operations, Training, Communication, Strategic Planning, Service Standards
Specialization
Experienced in leadership within luxury hospitality and able to implement robust procedures while managing risk. Must be calm, confident, and proactive in identifying risks and improving safety standards.
Experience Required
Minimum 5 year(s)
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Sales Strategy, Market Knowledge, Attention To Detail, Collaboration, Organizational Skills, Customer Service, Analytical Skills, Creativity, Proactive Sales, Revenue Targets, Luxury Hospitality, Event Planning
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury or upscale hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Sales Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Sales Support, Client Relationships, Organizational Ability, Attention To Detail, Communication Skills, Interpersonal Skills, Crm Systems, Proactive Mindset, Team Oriented, Local Market Awareness
Specialization
Candidates should have 1-2 years of experience in sales support or hospitality, preferably in a luxury hotel environment. Strong communication, organizational skills, and a proactive mindset are essential.
Chef de Cuisine at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Culinary Techniques, Menu Development, Cost Control, Ingredient Sourcing, Kitchen Management, Leadership Skills, Organisational Skills, Time Management, Team Development, Hygiene Standards, Food Safety, Collaboration, Creativity, Presentation Skills, Service Flow Management, Recruitment
Specialization
Candidates should have 5-10 years of experience in a senior culinary role, with a strong understanding of both modern and classic culinary techniques. Leadership skills and the ability to manage a fast-paced kitchen environment are essential.
Experience Required
Minimum 5 year(s)
IT Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
It Management, Technical Leadership, Troubleshooting, Training, Communication, Organizational Skills, Preventative Maintenance, Building Management Systems, Av Systems, Guest Services Technology, Procurement, Data Protection, Proactive Mindset, Documentation, Automation, Engineering Systems
Specialization
Candidates should have at least 5 years of experience in an IT engineering or technical role, preferably in luxury hotels. Strong troubleshooting skills and the ability to communicate technical issues to non-technical team members are essential.
Experience Required
Minimum 5 year(s)
Talent & Culture Coordinator at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Human Resources, Talent Acquisition, Learning & Development, Communication, Organization, Attention To Detail, Empathy, Professionalism, Collaboration, Uk Employment Law, Hr Best Practices
Specialization
Candidates should have 1-2 years of experience in a human resources or people-facing administrative role, ideally in luxury hospitality. A genuine care for people and clear communication skills are essential.
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Analytical Skills, Organizational Skills, Detail Oriented, Collaboration, Service Excellence, Market Knowledge, Sales Strategy, Revenue Targets, Proactive Sales, Client Relations, Creativity, Culinary Collaboration
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Director of Housekeeping at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Housekeeping, Guest Experience, Budget Management, Cost Control, Team Building, Operational Expertise, Attention To Detail, Scheduling, Supplier Negotiation, Health And Safety Standards, Sustainability, Housekeeping Software, Collaboration, Problem Solving
Specialization
Candidates should have extensive leadership experience in luxury hotel housekeeping and strong financial acumen. A people-first mindset and proficiency with housekeeping software are essential for success in this role.
Experience Required
Minimum 5 year(s)
General Manager - Major's Grill at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
General Management, Team Leadership, P&L Management, Budgeting, Forecasting, Cost Control, Revenue Optimization, Guest Experience, Operational Procedures, Service Standards, Communication Skills, Fine Dining, Hospitality, Recruitment, Training, Collaboration
Specialization
Candidates should have experience as a General Manager or senior restaurant leader in high-end hospitality, preferably in London. Strong commercial acumen and leadership abilities are essential, along with a passion for fine dining and hospitality.
Experience Required
Minimum 5 year(s)
Education Support Specialist at William & Mary and the Virginia Institute of Marine Science
London, England, United Kingdom - Full Time
Skills Needed
Marine Science, Environmental Science, Science Education, Curriculum Development, Logistical Coordination, Educational Outreach, Communication Skills, Interpersonal Skills, Team Collaboration, Field Programming, Safety Supervision, First Aid Certification, Cpr Certification, Software Proficiency, Public Outreach, Professional Development
Specialization
A bachelor's degree in marine/environmental science, life science, or science education is required, along with a valid driver's license and first aid/CPR certification. Candidates should have knowledge of coastal and estuarine science and experience in educational outreach strategies.
Experience Required
Minimum 2 year(s)