We are looking for a talented Customer Support Assistant with a strong customer focus to join a growing Customer Success team, working remotely from home and at the office in Cowbridge, South Wales. This is a permanent vacancy!
​The role:
As a customer support adviser, you will:
Be a champion for our growing customer base
Communicate with our customers (email, phone, live chat, video link, etc)
Respond to customer support queries
Investigate problems through to resolution
Become an expert on our products and be able to demonstrate these to customers
Assist customers in the interpretation of their school data e.g. attendance data, target setting, self evaluation and tracking
Help customers identify training needs and link to available training and resources
Understand the customer journey
Use customer data to inform and identify best practice and engagement
Help in other areas of the business where and when needed
Skills, knowledge & experience
​Essential:
A clear and confident communicator, verbally and in written/presentation form
Enjoy a challenge - a competent and proactive problem solver
Ability to work as a team player, both remotely and in an office environment.
You will be required to collaborate within the Customer
Support Team and with other areas of the business
Enjoy working in a fast paced environment
Attention to detail
​Desirable:
Experience in a customer/client facing role
Experience of working with Salesforce or equivalent CRM system
Experience of working for a SaaS company
Experience of technical trouble shooting
An interest in exploring and interpreting data sources
Perks & Benefits
Should this position become a permanent role, we offer:
A generous pension scheme
Birthday leave
4.5 day working week
Employee Assistance Programme system supporting employees wellbeing
Private Healthcare Insurance, including virtual GP access 24/7
Income Protection Scheme
Life Assurance Scheme
Cycle to Work Scheme
Electric Vehicle Lease Scheme
Enhanced Maternity and Paternity Pay
Regular Social Events
Flexible working, including term time only positions
38 days annual leave (increasing with length of service), inclusive of Bank Holidays and our company shutdown period over Christmas and New Year
Our ‘Lunch and Learn’ programme to provide insight into company hot topics with free pizza
Personal development opportunities with a dedicated training budget
Dog friendly offices
Free office refreshments (fresh fruit, biscuits, tea & coffee)
Free all day parking within walking distance of the office (excluding our London office)
£21,587 per annum working 34 hours per week (half day Friday)
Job Types: Full-time, Permanent
Pay: £21,587.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: In perso

Please refer the Job description for details