Job Number: 53156
Join our team as an IT Applications Specialist II and become a key contributor to the City of Edmonton’s emergency dispatch technology. This role focuses on the end-to-end delivery, design, and maintenance of mission-critical applications that operate 24/7. You’ll use your deep technical expertise to solve complex problems across a diverse solution environment that combines a variety of specialized public safety systems and technologies. If you’re a proactive problem-solver with a passion for public safety, we want you on our team.

SKILLS REQUIRED FOR SUCCESS:

• Experience with Aqua, ProQA, Target 911/BeeOn, Hexagon CAD (Computer Aided Dispatch) and Mobile for Public Safety (MPS) would be considered an asset
• Application support experience with end-to-end system integration, delivery, and maintenance
• Knowledge of performance monitoring, automated testing, and secure-by-design methodologies
• Stays current with emerging technologies, industry standards, and Microsoft technologies
• Demonstrates leadership by mentoring colleagues and guiding less experienced staff
• Facilitates collaboration among diverse partners and builds strong working relationships
• Applies creativity, judgment, and analytical skills to analyze requirements and propose solutions
• Manages work to time, cost, and quality targets while adhering to tight deadlines
• Possesses excellent verbal, written, and interpersonal skills with a focus on customer service
• Proactively addresses security and contributes to the organization’s security culture
• Capable of working both independently and effectively within a team environment

Qualifications:

• Degree in a Computer Science and 4 years relevant experience
• OR Post secondary diploma in Software Development related fields or a related discipline and 5 years relevant experience or
• OR 1 year related certificate and 7 years relevant experience
• Completion of the twelfth (12th) school grade or GED is a requiremen

• Lead the technical solution design for key applications from concept through to delivery, which includes defining technical requirements, creating functional designs, and providing accurate work estimates to support overall project plans
• Act as a specialized resource with deep skills in the team’s specific technologies; this work involves complex technology requirements which are generally not well-defined, require thorough analysis, ingenuity, and problem determination to develop and deliver current technological solutions
• Applies technical expertise to operational procedures. Manages infrastructure tools, contributes to maintenance plans, and identifies operational problems
• Monitor and respond to application or infrastructure-related issues that impact application performance; perform diagnostic and problem-solving activities to implement remedial procedures as required
• Creates and documents test cases, scripts, and regression packs. Interprets test results and maintains a defect register
• Maintains awareness of new technology. Researches and recommends new technologies, and designs and monitors automated processes
• Provides guidance on methods, tools, and standards. Reviews and improves their usage
• Tracks, logs, and corrects configuration information. Verifies changes and performs audits to ensure accuracy
• Performs other related duties as required
• Collaborate closely with the Team Lead by providing regular progress updates, escalating critical issues as required, and making recommendations for improvements to technology, standards, and team efficiency

Qualifications:

• Degree in a Computer Science and 4 years relevant experience
• OR Post secondary diploma in Software Development related fields or a related discipline and 5 years relevant experience or
• OR 1 year related certificate and 7 years relevant experience
• Completion of the twelfth (12th) school grade or GED is a requirement