As a Customer Care Executive you will be dealing with Pharmacies, Department store & Medi-Spa customer base and your key objective will be to ensure the needs of these customers, through from order to delivery, are met at all times in a timely and efficient manner. This will involve regular liaison with our customers and various departments throughout our organisation and a desire to find the root cause of issues and improve processes. This role will also have a responsibility to contribute to our customer experience journey in LDB, by offering support on our customer satisfaction survey analysis and action plan.

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

Please refer the Job description for details