SKILLS & EXPERIENCE REQUIRED

Candidates must be educated to HNC level in an appropriate discipline or have experience in a relevant professional ICT environment.

You will be able to demonstrate:

• Experience of working collaboratively in a team environment; building working relationships with others
• Ability to work well under pressure, multi-task and take personal responsibility for prioritising your own workload.
• Experience of dealing effectively with generally similar enquires and requests by providing technical/specialist advice and information which may require investigation, research and explanation.
• Ability to communicate clearly with users who have a wide range of technical knowledge.

You must have a sound technical understanding of:

• Microsoft Windows 10/11 operating systems and PCs in an enterprise environment
• Enterprise printing solutions
• Office365

Prior experience of the following would be an advantage:

• Supporting Android smartphones
• Supporting Audio-visual equipment
• Supporting iPads in an educational environment
• Using Active Directory & Microsoft Management Console (MMC)
• Using Microsoft System Centre Configuration Manager (SCCM)
• Using Service Desk software such as Ivanti Service Desk
• Using automated call distribution (ACD) systems

Experience of working within a Council/School environment would also be an advantage.
You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

To provide first / second line technical support across Perth & Kinross Council and assist with IT project work in any IT area as required. To deliver effective ICT support through the provision of high-quality IT Helpdesk services and on-site support across all PKC sites, during school / business hours, and early mornings / evenings / weekends where required. To provide support and guidance to IT Students / other IT staff in their day-to-day tasks. The role encompasses a range of duties, including:

• Work in a team assisting in the installation, configuration, maintenance and support of ICT equipment, peripherals, and standard software.
• Provide first line support to log / prioritise / resolve incoming user queries and faults via an IT Helpdesk
• Assist in the maintenance of the Council’s ICT asset register. System data input
• Provide written and oral progress reports when requested.
• Undertake other duties allocated as and when required.