The IT Team at Amur Financial Group is seeking an experienced and versatile Infrastructure Support Engineer to join our IT team. This individual will play a crucial role in supporting and evolving our cloud and on-prem infrastructure across multiple time zones. The ideal candidate is highly skilled in Microsoft Azure, Entra ID, Intune, Zscaler, and Office 365, and is capable of managing both day-to-day operations and long-term infrastructure modernization projects.

REQUIRED SKILLS & EXPERIENCE:

• Minimum 5+ years of relevant experience.
• Bachelor’s degree in computer science, Information Technology, or related field.
• Microsoft Azure – Virtual Machines (Windows, Linux), Network Security Groups (NSGs), Load Balancers, Backup & Disaster Recovery, Patch Management.
• Microsoft Entra ID / Azure AD – Single Sign-On (SSO), Conditional Access, Multi-Factor Authentication (MFA), Role Management, Privileged Identity Management (PIM).
• Microsoft Intune – Device Compliance Policies, App Deployment, Device Configuration & Management.
• Microsoft 365 Administration – Licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business.
• Zscaler Suite – ZIA (Internet Access), ZPA (Private Access), ZDX (Digital Experience Monitoring).
• KnowBe4 – Phishing Simulations, Security Awareness Training & Campaign Management.
• RingCentral – Administration, User Management, Call Flows, Ring Groups.
• Experienced in implementing and maintaining small to medium-sized networks.
• Comfortable managing vendor relationships, including contract renewal and procurement.
• Experience supporting end users remotely and on-site (desk-side support).
• Proven experience participating in or leading IT infrastructure projects.

PREFERRED QUALIFICATIONS:

• Microsoft Certifications (AZ-104, MS-102, SC-300, MD-102).
• Familiarity with scripting (PowerShell) for automation.
• Experience with IT ticketing systems (e.g. Jira).
• ITIL knowledge or certification.

SOFT SKILLS:

• Strong communication and interpersonal skills.
• Ability to manage tasks and priorities across Eastern and Pacific Time Zones.
• Problem-solving mindset with strong attention to detail.
• Works effectively both independently and within cross-functional teams.
• Willingness to contribute to both strategic projects and day-to-day support.
  Job Type: Full-time
  Pay: $80,000.00-$90,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Surrey, BC V3T 5Y1: reliably commute or plan to relocate before starting work (required)

Experience:

• IT infrastructure: 5 years (required)

Work Location: In perso

• Manage and support Microsoft Azure infrastructure (Azure VMs (Windows, Linux), networking, storage, load balancers).
• Administer Entra ID (Azure Active Directory) for user access, roles, and enterprise app integrations.
• Configure and manage Intune for endpoint management and security policy enforcement.
• Maintain and support Microsoft Office 365 suite (Exchange Online, Teams, SharePoint, OneDrive).
• Administer and troubleshoot Zscaler services including ZIA, ZPA, and ZDX for secure connectivity.
• Run quarterly KnowBe4 security awareness training and phishing simulations.
• Handle user onboarding and offboarding, including provisioning accounts, devices, and access.
• Provide desk-side and remote support for users across time zones, including hardware/software troubleshooting.
• Manage relationships with third-party vendors for licensing, technical support, hardware procurement, and contract renewals.
• Collaborate with stakeholders to plan, design, and implement IT infrastructure modernization projects.
• Document systems, procedures, configurations, and best practices.