33 Dundas Street West Toronto Ontario,M5G 3C2
We are seeking a seasoned Site Reliability Engineer (SRE) to join our innovative and vibrant team, which is at the forefront of solutions that revolutionize how clients engage within the financial space. This person will design how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and management capacity of services in production. Helps teams to determine what new features can be incorporated and when by using service-level agreements (SLAs) to define the required reliability of the system through service-level indicators (SLI) and service-level objectives (SLO). Applies software engineering to automate IT operations tasks - e.g. production system management, change management, incident response, and emergency response. Acts as a link between the development and operations teams. Applies expertise to conduct chaos tests and performance test for critical business requirements.

The ideal candidate will be a proactive, solution-oriented individual contributor who thrives working in a dynamic environment. A crucial role in managing and optimizing our production and development environments, implementing automation strategies to streamline operations, and collaborating closely with our infrastructure teams to enhance product reliability. We’re looking for a visionary thinker capable of understanding both the technical and business implications of their work. Your ability to communicate effectively with stakeholders at all levels will be key to our collective success.

• Oversee and enhance our infrastructure, ensuring high availability, scalability, security, and fault tolerance.
• Design, develop, and maintain reliable and scalable systems that support the BMO’s platforms.
• Collaborate with teams to improve system architecture, performance, and reliability.
• Automate processes to monitor, manage, and deploy various platform and supporting systems.
• Conduct system capacity planning and performance analysis to identify bottlenecks, optimize system performance and manage costs
• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues. Respond to and resolve incidents and outages in a timely manner, ensuring minimal disruption
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Ensure compliance with security best practices and implement measures to protect data and systems.
• Helps the development and operations teams establish Service level indicators (SLIs), Service level objectives (SLOs) and Error budgets.
• Performs automation to increase efficiency and decrease risk like log analysis, performance tuning, patch application, testing of production settings, incident response, and post-mortem analysis.
• Supports in system design consulting, platform management, and capacity planning.
• Debugs production issues across services and levels of the technology stack.
• Improves service health visibility by recording metrics, logs, and traces across all services in order to pinpoint the reasons of an incident.
• Computes the cost of SLA breaches and assists management in calculating the impact of system reliability. Helps development and operations teams understand the cost of downtime.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Create consolidated dashboards for collected metrics that will help upper management to track performance improvements
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Experience with full instrumentation of monitoring tools such as Dynatrace, Splunk and CloudWatch
• Understanding of operating systems like Linux, mainframes, and deep understanding of databases
• Experience conducting Post-Incident reviews and enabling mitigation /resolution plans
• Proficiency in at least one coding language. Python, Java, Ruby, PowerShell, JavaScript.
• Familiar with CI/CD pipelines in ADO and AWS
• Experience with cloud-native applications and containerization
• Cybersecurity and privacy concepts, principles and solutions.
• Emotional agility.

Advanced level of proficiency:

• IT infrastructure library.
• Robot Process Automation.
• Cloud Computing.
• Experience with deployment automation tools like Terraform, Packer, and Ansible.
• Expertise in log aggregation and system monitoring tools (Datadog, CloudWatch, Prometheus, Grafana).
• Knowledge in security monitoring and incident response tools
• Proficiency in containerization of applications and expertise in managing containerized environments.
• System Design and Implementation.
• Incident management.
• Learning Agility.
• Building and managing relationships.
• API Management.
• Automation and Automation Pipelines.
• Automated Testing.
• Quality Assurance and Control.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

• Oversee and enhance our infrastructure, ensuring high availability, scalability, security, and fault tolerance.
• Design, develop, and maintain reliable and scalable systems that support the BMO’s platforms.
• Collaborate with teams to improve system architecture, performance, and reliability.
• Automate processes to monitor, manage, and deploy various platform and supporting systems.
• Conduct system capacity planning and performance analysis to identify bottlenecks, optimize system performance and manage costs
• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues. Respond to and resolve incidents and outages in a timely manner, ensuring minimal disruption
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Ensure compliance with security best practices and implement measures to protect data and systems.
• Helps the development and operations teams establish Service level indicators (SLIs), Service level objectives (SLOs) and Error budgets.
• Performs automation to increase efficiency and decrease risk like log analysis, performance tuning, patch application, testing of production settings, incident response, and post-mortem analysis.
• Supports in system design consulting, platform management, and capacity planning.
• Debugs production issues across services and levels of the technology stack.
• Improves service health visibility by recording metrics, logs, and traces across all services in order to pinpoint the reasons of an incident.
• Computes the cost of SLA breaches and assists management in calculating the impact of system reliability. Helps development and operations teams understand the cost of downtime.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Create consolidated dashboards for collected metrics that will help upper management to track performance improvements
• Broader work or accountabilities may be assigned as needed